Loyalty Ambassador

Omni Hotels & Resorts•Asheville, NC

17h•Onsite

About The Position

The AAA Four-Diamond Omni Grove Park Inn & Spa is noted for understated elegance and southern charm; ten U.S. Presidents and countless luminaries from the worlds of art, entertainment, sports and politics have stayed at this hotel. The property offers sweeping views of the Blue Ridge Mountains, delectable restaurants, a Donald Ross golf course, tennis and fitness center, award winning spa and spacious convention facilities. Omni Grove Park Inn and Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Grove Park Inn & Spa may be your perfect match. Overview The Loyalty Ambassador services our Select Guest Members by effectively providing services personally or by immediately refering requests to the appropriate department manager.

Requirements

Minimum 6 months hotel front office experience required.
Previous experience in high customer contact environment; with previous experience answering customer questions and handling customer concerns.
Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
Ability to accurately and efficiently input information into computer systems
Ability to work cohesively with co-workers both within and outside of your department
Ability to think clearly, quickly and make concise decisions with strong problem solving skills
Ability to prioritize, organize and follow up, with the ability to multi-task in a fast paced environment.
Developed computer proficiency.
Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
Must be able to work a variety of shifts, including weekends and holidays
Must be able to sit and/or stand for extended periods of time. Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.

Responsibilities

Develop relationships with Select Guests and serve as their point of contact for any hotel or program questions.
Create memorable experiences for our Select Guests during their stay.
Welcome Select Guests upon arrival and ensure all their requests and needs are met throughout their stay.
Resolve any concerns or issues with Select Guest, communicating any needs or special requests to fellow hotel departments.
Arrange Select Guest and special occasion amenities via In-Room Dining.
Conduct Loyalty Program training with other Front Office and hotel associates.
Conduct monthly Loyalty meetings with relevant hotel associates.
Promote the Select Guest program to guests that are current not members.
Maintain Select Guest product inventories.
Conduct guestroom inspections prior to Select Guest arrival.
Will assist in Front Office operations as needed.
Perform any other duties assigned by the Front Office Management.
Be pleasant, smile and greet all guests, using surnames when obtained.
Be actively engaged with our guests and deliver memorable guest experiences.
Create unique, personalized WOW moments at every opportunity