Automotive Internet Sales Manager
About The Position
As an Internet Sales Manager for our used car dealership, you'll play a crucial role in driving our online sales efforts and delivering exceptional customer service to our clients. You'll be responsible for managing incoming sales leads, following up with potential customers, and ensuring all online inquiries are responded to in a timely and professional manner. Additionally, you'll assist with F&I functions as needed and provide general customer follow-up regarding their vehicles after the sale, and will serve as your own F&I backup if the F&I manager is busy or off. With your strong communication skills and attention to detail, you'll help to build lasting relationships with our customers and contribute to the overall success of our dealership. If you're looking for a challenging and rewarding opportunity in sales with a supportive and close-knit team, we encourage you to apply for this exciting role.
Requirements
- Minimum of 2 years of experience in Internet sales or a related field (preferred)
- Bilingual English and Spanish (preferred)
- Knowledge of online marketing and sales strategies
- Excellent communication and customer service skills
- Strong sales and closing skills to maximize profitability for the dealership
- Ability to work independently and as part of a team
- Strong organizational and time management skills
- Attention to detail and ability to multitask in a fast-paced environment
- Proficient in Google Suite (docs, sheets, mail) and other relevant software
- Computer literate with internet proficiency
- Demonstrates ethical and legal standards while conducting business
- Authorization to work in the US and meets state and federal licensing requirements
- Must be able to work flexible hours including evenings and weekends
- Management, 1 year (Preferred)
- English (Required)
- Spanish (Preferred)
- High school diploma or equivalent required
Nice To Haves
- Hospitality experience not required but highly sought after!
Responsibilities
- Manage and respond to all online sales inquiries in a timely and professional manner; we do not have a dedicated BDC department - you are the star of the show and will take leads start to finish
- Answer customer calls and establish follow-ups with sales appointments
- Suggest and assist with development and implementation of online marketing strategies to generate leads and increase sales
- Suggest ways to optimize the dealership's website and other online platforms to maximize sales potential
- Continually analyze and report on the effectiveness of our online sales efforts
- Assist customers with financing and other sales-related inquiries as needed
- Sell extended service contracts, GAP products, and more to customers to maximize profitability on each deal
- Effectively collaborate with F&I Manager on pending credit applications to ensure prompt follow up and conversion from leads to sales
- Work through and present aftermarket and finance options to customers when F&I is unavailable.
- Maintain positive working relationships with lenders and insurance companies
- Participate in team and process development sessions – keeping positive relationships with teammates and dealership management
- Manage all customer contact in the CRM (VinSolutions) with detailed notes to ensure information is clearly communicated with the rest of the team.
- Other duties as assigned by the COO or ownership.
Benefits
- Health and dental insurance
- Paid time off
- Paid holidays and sick leave
- 401(k)
- Competitive pay, range for this role is $75-120k, heavily based on commission
- Employee vehicle discount program
- Career learning & development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
