Automotive Internet Sales Manager
Crossroads Automotive Group•Wake Forest, NC
•Onsite
About The Position
The BDC Manager is responsible for overseeing the dealership’s Business Development Center, managing a team of representatives who handle inbound and outbound customer communications. This role focuses on maximizing lead conversion, improving customer satisfaction, and ensuring a smooth connection between customers and the sales or service departments.
Requirements
- Prior experience in Internet automotive sales
- Strong verbal and written communication skills
- Enthusiasm, positive attitude, ambition, work ethic, professional conduct, high integrity, and dedication to personal improvement
Responsibilities
- Recruit, train, and supervise BDC representatives to ensure consistent performance and adherence to dealership processes.
- Set daily, weekly, and monthly goals for lead response time, appointment setting, and conversion rates.
- Oversee all inbound and outbound sales and service leads via phone, email, text, and online inquiries.
- Ensure leads are properly logged, tracked, and followed up within the CRM system.
- Ensure every customer interaction is handled promptly, courteously, and professionally.
- Manage post-sale follow-up and customer satisfaction outreach to encourage repeat business and referrals.
- Resolve escalated customer concerns quickly and effectively.
- Motivate the team to maintain high morale, professionalism, and customer service standards.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
