Automotive Internet Parts CSR
About The Position
VIP Automotive Group of Long Island is hiring an experienced Automotive Internet Parts Customer Service Representative for its OEM automotive parts e-commerce operation. The role manages online automotive parts orders from customer inquiry through fulfillment and delivery, including customer communications, order troubleshooting, shipping, returns, and sales support. Automotive parts experience is required; this is not an entry-level customer service role. The position is based in Lindenhurst, NY, or may be remote, and offers annual compensation of $60,000–$65,000 inclusive of base salary, commission, and bonuses.
Requirements
- Previous automotive parts experience is required.
- Strong knowledge of OEM automotive parts and part numbers.
- Experience with online automotive parts ordering.
- Understanding of order fulfillment and shipping processes.
- Strong customer service and problem-solving skills.
- Excellent written and verbal communication skills.
- Strong computer and data-entry skills.
- Ability to manage multiple orders and customer requests simultaneously.
- Strong attention to detail and organizational skills.
- Comfort handling customer escalations.
- Ability to work independently while collaborating with dealership teams.
- Sales-minded approach and ability to identify revenue opportunities.
Nice To Haves
- At least 2 years of automotive parts experience is preferred.
- Automotive dealership parts experience is strongly preferred.
- Experience in dealership parts departments, OEM parts, internet parts, automotive e-commerce, online parts sales, automotive parts fulfillment, wholesale or retail parts, parts counter or sales, or automotive parts customer service.
- Experience with RevolutionParts, CDK, ShipStation, Dealer Management Systems, automotive e-commerce platforms, online parts ordering systems, or inventory and fulfillment software.
Responsibilities
- Process and manage online automotive parts orders from placement through fulfillment.
- Verify OEM part numbers, pricing, quantities, availability, and shipping information.
- Research parts applications and provide accurate automotive parts information, quotes, and product details.
- Respond to customer inquiries by phone and email, monitor orders, and proactively communicate order status.
- Resolve concerns involving incorrect parts, damaged or lost shipments, delivery delays, backorders, and order discrepancies.
- Coordinate with warehouses, vendors, shipping carriers, and dealership departments.
- Process cancellations, exchanges, refunds, reshipments, and order modifications.
- Support a high-volume automotive e-commerce parts operation and handle customer escalations and complex order issues.
- Assist Level 1 Customer Service Representatives with escalated cases.
- Maintain accurate documentation of customer interactions and order resolutions.
- Communicate professionally through email, phone, and online customer channels.
- Follow up with customers and leads to generate additional parts business, identify sales and retention opportunities, and help maintain customer satisfaction.
- Manage multiple customer orders and priorities while working independently and collaborating with dealership teams.
Benefits
- Career advancement opportunities and long-term career growth.
- Employee discounts on vehicles, parts, and service.
- Professional and collaborative work environment.
- Opportunity to work with multiple OEM automotive brands.
- Annual earning potential of $60,000–$65,000, including base salary, commission, and bonuses.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
