About The Position

The General Service Technician is a full-time or part-time hourly position, based on business needs. The role performs basic routine vehicle repair and maintenance in accordance with company standards and manufacturer specifications. The technician is expected to deliver exceptional 5 Star service by communicating vehicle issues and proposed solutions effectively and meeting guests’ expectations for service timing and quality.

Requirements

  • Automotive training in basic car maintenance and repair, or an equivalent combination of education and experience.
  • High school diploma or equivalent is preferred.

Nice To Haves

  • High school diploma or equivalent.

Responsibilities

  • Perform basic vehicle services and repairs accurately and efficiently according to Monro’s standards of operation.
  • Perform tire services, including wheel removal, balancing, patch/plug repairs, tire changing, mounting and installation, and TPMS service and repair.
  • Perform vehicle services such as lubrication, oil changes, basic maintenance, bulb, wiper blade and filter replacement, battery testing, and battery installation.
  • Complete Monro’s Courtesy Inspection process on every guest vehicle; identify, document, and communicate additional needed services and repairs.
  • Assist with inventory management, including pulling tires and parts, unloading deliveries, and stocking inventory.
  • Assist with general store duties and maintain the store’s cleanliness and guest-ready condition according to Monro standards.
  • Perform services in accordance with Monro’s safety standards, including Wheel Torque and oil safety and compliance procedures.
  • Test-drive vehicles according to Monro’s Road Test policy, using designated routes and observing local traffic and safety laws.
  • Follow company policies and procedures, governmental standards, environmental codes, and ANSI/OSHA standards; consistently use required safety practices.
  • Maintain technical knowledge and capabilities by completing required Monro University training courses and modules on time.
  • Operate, use, and maintain equipment safely according to Monro and equipment manufacturer guidelines, including lifts, welders, and brake lathes.
  • Perform other duties as assigned and required.

Benefits

  • Performance-based incentives
  • Paid vacation and holidays for full-time teammates
  • Reimbursement for ASE certifications
  • 401(k) eligibility immediately upon hire
  • Direct deposit
  • Employee discounts
  • Healthcare, vision, and dental benefits for full-time teammates
  • Employee Access Perks
  • Career advancement opportunities
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