About The Position

The General Service Technician is an hourly, full-time or part-time role whose schedule is based on business needs. The technician performs basic routine vehicle repair and maintenance in accordance with company standards and manufacturer specifications. The role also delivers exceptional 5 Star guest service by communicating vehicle issues and proposed solutions effectively and meeting guest expectations for timing and quality.

Requirements

  • Automotive training in basic car maintenance and repair, or an equivalent combination of education and experience.
  • High school diploma or equivalent is preferred.

Nice To Haves

  • High school diploma or equivalent.

Responsibilities

  • Perform basic vehicle services and repairs accurately, efficiently, and in accordance with Monro standards of operation.
  • Perform tire services, including wheel removal, balancing, patch/plug repairs, changing, mounting, installation, and TPMS service and repair.
  • Perform vehicle services such as lubrication, oil changes, basic maintenance, bulb, wiper blade, and filter replacements, battery testing, and battery installation.
  • Complete the Courtesy Inspection process on every guest vehicle; identify, document, and communicate additional services and repairs needed.
  • Assist with inventory management by pulling tires and parts, unloading deliveries, and stocking inventory.
  • Assist with general store duties and maintain a clean store that is consistently guest ready and meets Monro standards.
  • Perform services in accordance with Monro safety standards, including wheel torque and oil safety and compliance procedures.
  • Test-drive vehicles according to Monro’s Road Test policy, using dedicated test-drive routes and observing local traffic and safety laws.
  • Follow company policies and procedures, governmental standards, environmental codes, and ANSI/OSHA standards; consistently use required safety practices.
  • Maintain technical knowledge and proficiency by completing required Monro University training courses and modules on time.
  • Operate, use, and maintain equipment safely in accordance with Monro and equipment manufacturer guidelines, including lifts, welders, and brake lathes.
  • Perform other duties as assigned and required.

Benefits

  • Performance-based incentives.
  • Paid vacation and holidays for full-time teammates.
  • Reimbursement for ASE certifications.
  • 401(k) eligibility immediately upon hire.
  • Direct deposit.
  • Employee discounts.
  • Healthcare, vision, and dental coverage for full-time teammates.
  • Employee Access Perks.
  • Career advancement opportunities.
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