Automotive General Service Technician - Store 434

Monro•Danvers, MA

About The Position

The General Service Technician performs basic, routine vehicle repair and maintenance in accordance with company standards and manufacturer specifications. The position is hourly and may be full-time or part-time, based on business needs. The technician is expected to provide exceptional five-star guest service by communicating vehicle issues and proposed solutions effectively and meeting guest expectations for service time and quality.

Requirements

Automotive training in basic car maintenance and repair, or an equivalent combination of education and experience.
High school diploma or equivalent is preferred.

Responsibilities

Perform basic vehicle services and repairs accurately, efficiently, and in accordance with Monro standards.
Perform tire services, including wheel removal, balancing, patch or plug repairs, tire changes, mounting and installation, and TPMS service and repair.
Perform vehicle services such as lubrication, oil changes, basic maintenance, bulb, wiper blade and filter replacements, battery testing, and battery installation.
Complete the Courtesy Inspection process on every guest vehicle; identify, document, and communicate additional needed services and repairs.
Assist with inventory management, including pulling tires and parts, unloading deliveries, and stocking inventory.
Assist with general store duties and maintain the store’s cleanliness and guest-ready condition to Monro standards.
Perform services according to Monro safety standards, including Wheel Torque and oil safety and compliance procedures.
Test-drive vehicles according to Monro’s Road Test policy, using designated routes and observing local traffic and safety laws.
Follow company policies and procedures, governmental standards, environmental codes, and ANSI/OSHA standards.
Consistently use required safety standards established in training, policies, and procedures.
Maintain technical knowledge and proficiency by completing required Monro University training courses and modules on time.
Operate, use, and maintain equipment safely according to Monro and manufacturer guidelines, including lifts, welders, and brake lathes.
Perform other duties as assigned and required.