Automotive General Service Technician - Store 434

Monro Inc.•Danvers, MA

About The Position

The General Service Technician is an hourly position that may be full-time or part-time, based on business needs. The role performs basic routine vehicle repair and maintenance in accordance with company standards and manufacturer specifications. Technicians are expected to provide exceptional five-star service by communicating vehicle issues and proposed solutions effectively, while meeting guest expectations for timing and quality. The position performs tire and vehicle services, conducts courtesy inspections, assists with inventory and general store duties, follows safety and compliance standards, and maintains technical proficiency through required training. Technicians also operate and maintain equipment safely and may perform other duties as assigned.

Requirements

Automotive training in basic car maintenance and repair, or an equivalent combination of education and experience.
High school diploma or equivalent is preferred.

Nice To Haves

High school diploma or equivalent.

Responsibilities

Perform basic vehicle services and repairs accurately and efficiently in accordance with Monro standards of operation.
Perform tire services, including wheel removal, balancing, patch or plug repairs, changing, mounting, installation, and TPMS service and repair.
Perform vehicle services, including lubrication, oil changes, basic maintenance such as bulb, wiper blade, and filter replacements, battery testing, and battery installation.
Complete the Courtesy Inspection process on every guest vehicle; identify, document, and communicate additional needed services and repairs.
Assist with inventory management, including pulling tires and parts, unloading, and stocking inventory.
Assist with general store duties and maintain the store's cleanliness and guest-ready condition to Monro standards.
Perform services in accordance with Monro safety standards, including Wheel Torque and oil safety and compliance procedures.
Test-drive vehicles in accordance with Monro's Road Test policy, use dedicated test-drive routes, and observe local traffic and safety laws.
Follow company policies and procedures, governmental standards, environmental codes, and ANSI/OSHA standards; consistently use required safety practices.
Maintain technical knowledge and capabilities by completing required Monro University training courses and modules on time.
Operate, use, and maintain equipment safely according to Monro and equipment manufacturer guidelines, including lifts, welders, and brake lathes.
Perform other duties as assigned and required.