About The Position

The General Service Technician performs basic routine vehicle repair and maintenance services according to company standards and manufacturer specifications. The position is hourly and may be full-time or part-time, depending on business needs. Technicians are expected to provide exceptional five-star service by communicating vehicle issues and proposed solutions effectively, while meeting guest expectations for service timing and quality.

Requirements

  • Automotive training in basic car maintenance and repair, or an equivalent combination of education and experience.

Nice To Haves

  • High school diploma or equivalent.

Responsibilities

  • Perform basic vehicle services and repairs accurately, effectively, and efficiently in accordance with Monro standards of operation.
  • Provide tire services, including wheel removal, balancing, patch/plug repairs, changing, mounting, installation, and TPMS service and repair.
  • Provide vehicle services, including lubrication, oil changes, basic maintenance such as bulb, wiper blade, and filter replacement, and battery testing and installation.
  • Complete Monro’s Courtesy Inspection process for every guest vehicle, identifying, documenting, and communicating additional needed services and repairs.
  • Assist with inventory management, including pulling tires and parts, unloading inventory, and stocking it.
  • Assist with general store duties and maintain the store in excellent, clean, guest-ready condition according to Monro standards.
  • Perform services according to Monro safety standards, including Wheel Torque and oil safety and compliance procedures.
  • Test-drive vehicles in accordance with Monro’s Road Test policy, using designated test-drive routes and observing local traffic and safety laws.
  • Follow company policies and procedures, governmental standards, environmental codes, and ANSI/OSHA standards, and consistently use required safety practices.
  • Maintain technical knowledge and capabilities by completing required Monro University training courses and modules on time.
  • Operate, use, and maintain equipment safely according to Monro and manufacturer guidelines, including lifts, welders, and brake lathes.
  • Perform other duties as assigned and required.

Benefits

  • Performance-based incentives.
  • Paid vacation and holidays for full-time teammates.
  • Reimbursement for ASE certifications.
  • 401(k) eligibility immediately upon hire.
  • Direct deposit.
  • Employee discounts.
  • Healthcare, vision, and dental coverage for full-time teammates.
  • Employee Access Perks.
  • Career advancement opportunities.
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