Automotive General Service Technician - Store 1314

Monro Inc.•Brockton, MA

About The Position

The General Service Technician is a full-time or part-time, hourly position based on business needs. The role performs basic routine vehicle repair and maintenance in accordance with company standards and manufacturer specifications. Technicians are expected to deliver exceptional 5 Star service by communicating vehicle issues and proposed solutions effectively and meeting guest expectations for service timing and quality. The position includes tire services, basic vehicle maintenance, courtesy inspections, inventory assistance, general store duties, and safe operation and maintenance of equipment. Technicians must follow company procedures and applicable governmental, environmental, ANSI, and OSHA standards, complete required training, and perform other assigned duties.

Requirements

Automotive training in basic car maintenance and repair, or an equivalent combination of education and experience.

Nice To Haves

High school diploma or equivalent is preferred.

Responsibilities

Perform basic vehicle services and repairs efficiently and in accordance with Monro standards of operation.
Perform tire services, including wheel removal, balancing, patch/plug repairs, changing, mounting, installation, and TPMS service and repair.
Perform lubrications, oil changes, basic maintenance such as bulb, wiper blade, and filter replacements, and battery testing and installations.
Complete the Courtesy Inspection process for every guest vehicle, identifying, documenting, and communicating additional needed services and repairs.
Assist with inventory management, including pulling tires and parts, unloading, and stocking inventory.
Assist with general store duties and maintain the store's cleanliness and guest-ready condition according to Monro standards.
Perform services in accordance with Monro safety standards, including Wheel Torque and oil safety and compliance procedures.
Test drive vehicles according to Monro’s Road Test policy, using dedicated test drive routes and observing local traffic and safety laws.
Follow company policies and procedures and governmental standards, including environmental codes and ANSI/OSHA standards; consistently use required safety standards.
Maintain technical knowledge and capabilities by completing required Monro University training courses and modules on time.
Operate, use, and maintain equipment safely according to Monro and manufacturer guidelines, including lifts, welders, and brake lathes.
Perform other duties as assigned and required.