About The Position

The General Service Technician is an hourly, full-time or part-time role responsible for basic routine vehicle repair and maintenance in accordance with company standards and manufacturer specifications. The position provides exceptional service through effective communication about vehicle issues and proposed solutions, while meeting guest expectations for timing and quality.

Requirements

  • Automotive training in basic car maintenance and repair, or an equivalent combination of education and experience.

Nice To Haves

  • High school diploma or equivalent.

Responsibilities

  • Perform basic vehicle services and repairs accurately and efficiently in accordance with Monro standards.
  • Perform tire services, including wheel removal, balancing, patch/plug repairs, tire changing, mounting and installation, and TPMS service and repair.
  • Perform vehicle services including lubrication, oil changes, basic maintenance such as replacing bulbs, wiper blades, and filters, and battery testing and installation.
  • Complete the Courtesy Inspection on every guest vehicle, identifying, documenting, and communicating additional services and repairs needed.
  • Assist with inventory management by pulling tires and parts, unloading deliveries, and stocking inventory.
  • Assist with general store duties and maintain the store's cleanliness and guest-ready condition according to Monro standards.
  • Perform services in accordance with Monro safety standards, including Wheel Torque and oil safety and compliance procedures.
  • Test drive vehicles according to Monro's Road Test policy, use dedicated test drive routes, and follow local traffic and safety laws.
  • Follow company policies and procedures, governmental standards, environmental codes, and ANSI/OSHA standards.
  • Consistently use safety standards required by training, policies, and procedures.
  • Maintain technical knowledge and proficiency by completing required Monro University training courses and modules on time.
  • Operate, use, and maintain equipment safely according to Monro and manufacturer guidelines, including lifts, welders, and brake lathes.
  • Perform other duties as assigned and required.

Benefits

  • Performance-based incentives
  • Paid vacation and holidays for full-time teammates
  • Reimbursement for ASE certifications
  • 401(k) eligibility immediately upon hire
  • Direct deposit
  • Employee discounts
  • Healthcare, vision, and dental coverage for full-time teammates
  • Employee Access Perks
  • Career advancement opportunities
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