About The Position

The General Service Technician performs basic routine vehicle repair and maintenance in accordance with company standards and manufacturer specifications. This hourly role may be full-time or part-time, based on business needs. The technician is expected to provide exceptional service through effective communication about vehicle issues and proposed solutions, while consistently meeting guest expectations for service time and quality.

Requirements

  • Automotive training in basic car maintenance and repair, or an equivalent combination of education and experience.

Nice To Haves

  • High school diploma or equivalent is preferred.

Responsibilities

  • Perform basic vehicle services and repairs effectively and efficiently in accordance with Monro standards of operation.
  • Perform tire services, including wheel removal, balancing, patch and plug repairs, changing, mounting, installation, and TPMS service and repair.
  • Perform vehicle services such as lubrication, oil changes, basic maintenance, bulb, wiper blade and filter replacements, battery testing, and battery installation.
  • Complete Monro’s Courtesy Inspection process for every guest vehicle; identify, document, and communicate additional needed services and repairs.
  • Assist with inventory management, including pulling tires and parts, unloading deliveries, and stocking inventory.
  • Assist with general store duties and keep the store clean and in guest-ready condition according to Monro standards.
  • Perform services in accordance with Monro safety standards, including Wheel Torque and oil safety and compliance procedures.
  • Test-drive vehicles according to Monro’s Road Test policy and dedicated routes, while observing local traffic and safety laws.
  • Follow company policies and procedures, governmental standards, environmental codes, and ANSI/OSHA standards; consistently use required safety practices.
  • Maintain technical knowledge and proficiency by completing required Monro University training courses and modules on time.
  • Operate, use, and maintain equipment safely according to Monro and manufacturer guidelines, including lifts, welders, and brake lathes.
  • Perform other duties as assigned and required.

Benefits

  • Performance-based incentives
  • Paid vacation and holidays for full-time teammates
  • Reimbursement for ASE certifications
  • 401(k) eligibility immediately upon hire
  • Direct deposit
  • Employee discounts
  • Healthcare, vision, and dental for full-time teammates
  • Employee Access Perks
  • Career advancement opportunities
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