Automotive General Service Technician - Store 963

Monro Inc.•Concord, NH

32d

About The Position

The General Service Technician is an hourly position that may be full-time or part-time, based on business needs. The role performs basic routine vehicle repairs and maintenance in accordance with company standards and manufacturer specifications. The technician is expected to deliver exceptional 5 Star service through effective communication about vehicle issues and proposed solutions, while consistently meeting guest expectations for quality and timing. The role also supports inventory management and general store duties, maintains a clean and guest-ready store, follows safety and compliance requirements, and keeps technical knowledge current through required Monro University training.

Requirements

Automotive training in basic car maintenance and repair, or an equivalent combination of education and experience.
High school diploma or equivalent is preferred.

Responsibilities

Accurately perform basic vehicle services and repairs in accordance with Monro operating standards.
Perform tire services, including wheel removal, balancing, patch and plug repairs, tire changing, mounting, installation, and TPMS service and repair.
Perform vehicle services, including lubrication, oil changes, basic maintenance such as bulb, wiper blade, and filter replacement, and battery testing and installation.
Complete Monro’s Courtesy Inspection process for every guest vehicle, identifying, documenting, and communicating additional needed services and repairs.
Assist with inventory management, including pulling tires and parts, unloading deliveries, and stocking inventory.
Assist with general store duties and keep the store clean, in excellent condition, and guest-ready according to Monro standards.
Perform services according to Monro safety standards, including Wheel Torque and oil safety and compliance procedures.
Test-drive vehicles according to Monro’s Road Test policy, using dedicated routes and following local traffic and safety laws.
Follow company policies and procedures, governmental standards, environmental codes, and ANSI/OSHA standards, and consistently use required safety measures.
Maintain technical proficiency by completing required Monro University training courses and modules on time.
Operate, use, and maintain equipment safely according to Monro and equipment manufacturer guidelines, including lifts, welders, and brake lathes.
Perform other duties as assigned and required.