About The Position

The General Service Technician is a full-time or part-time hourly position, based on business needs. The role performs basic routine vehicle repair and maintenance in accordance with company standards and manufacturer specifications. The technician is expected to provide exceptional service through effective communication about vehicle issues and proposed solutions, while meeting guest expectations for time commitments and quality.

Requirements

  • Automotive training in basic car maintenance and repair, or an equivalent combination of education and experience.

Nice To Haves

  • High school diploma or equivalent is preferred.

Responsibilities

  • Perform basic vehicle services and repairs accurately, effectively, and efficiently in accordance with Monro operating standards.
  • Perform tire services, including wheel removal, balancing, patch and plug repairs, changing, mounting, installation, and TPMS service and repair.
  • Perform vehicle services such as lubrication, oil changes, basic maintenance, bulb, wiper blade and filter replacements, battery testing, and battery installation.
  • Complete the Courtesy Inspection process for every guest vehicle, identifying, documenting, and communicating additional needed services and repairs.
  • Assist with inventory management, including pulling tires and parts, unloading, and stocking inventory.
  • Assist with general store duties and maintain the store’s cleanliness and guest-ready condition in accordance with Monro standards.
  • Perform services in accordance with Monro safety standards, including wheel torque, oil safety, and compliance procedures.
  • Test-drive vehicles in accordance with the Road Test policy, use designated test-drive routes, and observe local traffic and safety laws.
  • Follow company policies and procedures, governmental standards, environmental codes, and ANSI/OSHA standards, and consistently use required safety practices.
  • Maintain technical knowledge and proficiency by completing required Monro University training courses and modules on time.
  • Operate, use, and maintain equipment safely according to Monro and manufacturer guidelines, including lifts, welders, and brake lathes.
  • Perform other duties as assigned and required.

Benefits

  • Performance-based incentives
  • Paid vacation and holidays for full-time teammates
  • Reimbursement for ASE certifications
  • 401(k) eligibility immediately upon hire
  • Direct deposit
  • Employee discounts
  • Healthcare, vision, and dental coverage for full-time teammates
  • Employee Access Perks
  • Career advancement opportunities
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