Automotive General Service Technician - Store 311

Monro Inc.•Manchester, NH

20d

About The Position

The General Service Technician is an hourly, full-time or part-time position based on business needs. The technician performs basic routine vehicle repair and maintenance in accordance with company standards and manufacturer specifications. The role is expected to deliver exceptional five-star guest service by clearly communicating vehicle issues and proposed solutions, and consistently meeting guests’ expectations for service timing and quality. The position also involves completing courtesy inspections, supporting inventory and general store operations, following safety and compliance requirements, maintaining technical proficiency through required training, and safely operating and maintaining shop equipment.

Requirements

Automotive training in basic car maintenance and repair, or an equivalent combination of education and experience.

Nice To Haves

High school diploma or equivalent is preferred.

Responsibilities

Perform basic vehicle services and repairs accurately and efficiently in accordance with Monro standards of operation.
Perform tire services, including wheel removal, balancing, patch/plug repairs, changing, mounting, installation, and TPMS service and repair.
Perform vehicle services such as lubrication, oil changes, basic maintenance, bulb, wiper blade and filter replacement, battery testing, and battery installation.
Complete the Monro Courtesy Inspection on every guest vehicle, identifying, documenting, and communicating additional needed services and repairs.
Assist with inventory management, including pulling tires and parts, unloading deliveries, and stocking inventory.
Assist with general store duties and maintain the store’s cleanliness and guest-ready condition in accordance with Monro standards.
Perform services in accordance with Monro safety standards, including Wheel Torque, oil safety, and compliance procedures.
Test drive vehicles according to Monro’s Road Test policy, using dedicated test-drive routes and observing local traffic and safety laws.
Follow company policies and procedures, governmental standards, environmental codes, and ANSI/OSHA standards; consistently use required safety practices.
Maintain technical knowledge and capabilities by completing required Monro University training courses and modules on time.
Operate, use, and maintain equipment safely according to Monro and equipment manufacturer guidelines, including lifts, welders, and brake lathes.
Perform other duties as assigned and required.