Automotive General Manager

Grease Monkey•Pineville, NC

12d

About The Position

The Center Manager is responsible for the successful operation and profitability of a Grease Monkey center, using customer and employee relations skills, business management techniques, and sound judgment. The manager also performs assistant manager duties and below. The position includes customer service, direct supervision of center employees, daily business operations, inventory and facility oversight, and local marketing and community involvement. Grease Monkey is an automotive oil-change center franchisor whose certified technicians deliver automotive services. This franchise is independently owned and operated; applications go directly to the franchisee, which makes all hiring decisions.

Requirements

Previous experience managing a retail automotive center or an equivalent related business is required.
Business management, employee relations, and customer service skills.
Intermediate computing skills.
Basic reading, writing, and math skills.
Verbal communication skills.
Ability and license to operate motor vehicles.
Ability to properly use mechanical hand tools.

Responsibilities

Welcome customers professionally; explain service requirements, services, and pricing; and present applicable parts for customer inspection.
Keep waiting customers informed, answer questions, and maintain a comfortable, clean, and safe customer environment.
Review service tickets, warranties, and free top-off programs with customers at checkout; explain completed services and service reminders; encourage customer feedback and return visits; and resolve complaints and damage claims.
Directly supervise center employees, including hiring, evaluating performance, resolving complaints, administering discipline, and discharging employees as needed.
Train new employees and conduct routine training for all employees on products, services, skills, procedures, and policies.
Schedule employees to provide effective center coverage and efficient labor use; ensure accurate time-clock use; prepare payroll; and maintain employee files.
Ensure proper execution of service-bay activities and monitor sales, inventory, cash-register, and credit-card operations.
Maintain POS software and hardware, including backups, upgrades, and routine maintenance.
Make daily bank deposits, complete daily close-out procedures, prepare weekly and monthly paperwork, and monitor reports.
Monitor and order inventory and perform accurate monthly inventory counts.
Maintain the cleanliness and appeal of the site and a safe working environment; maintain the physical plant, tools, equipment, inventory, supplies, and personal property.
Write and mail customer thank-you notes, solicit fleet accounts, plan and execute local marketing, and participate in community activities.
Maintain required OSHA, MSDS, and federal, state, and local postings and records.