Automotive General Manager

Grease Monkey #41•Charlotte, NC

13d•$40,000 - $70,000

About The Position

The Center Manager is responsible for the successful operation and profitability of a Grease Monkey center, applying customer and employee relations skills, business management techniques, and sound judgment. The manager is also required to perform assistant manager duties and duties below that level. The role includes customer service, employee supervision, center operations, and local marketing and community activities.

Requirements

Skills in business management, employee relations, and customer service.
Intermediate computing skills.
Basic literacy, including reading, writing, and math skills.
Verbal communication skills.
Ability and license to operate motor vehicles.
Ability to properly use mechanical hand tools.
Previous experience managing a retail automotive center or an equivalent related business is required.

Responsibilities

Welcome customers professionally, explain service requirements, Grease Monkey services, and pricing, and keep waiting customers informed.
Present applicable air filters, breather, and radiator cap for customer inspection.
Maintain a comfortable, clean, and safe atmosphere for customers.
Review service order tickets, warranty and free top-off programs, completed services, static stickers, and reminder cards with customers at checkout.
Encourage customer feedback, thank departing customers, and remind them to return.
Resolve customer complaints and damage claims.
Directly supervise center employees, including hiring, evaluating performance, resolving complaints, administering discipline, and discharging employees as needed.
Train new employees and conduct routine training for all employees on products, services, skills, procedures, and policies.
Schedule employees for effective coverage and labor efficiency, ensure accurate time-clock use, prepare payroll, and maintain employee files.
Ensure proper execution of activities in the service bays.
Print and monitor daily, weekly, and monthly sales and inventory reports.
Monitor cash register functions and credit card handling.
Maintain POS computer software and hardware, including backups, upgrades, and routine maintenance.
Make daily bank deposits, perform daily close-out procedures, and prepare weekly and monthly paperwork.
Monitor inventory, place appropriate orders, and conduct accurate monthly inventory counts.
Maintain the cleanliness and appeal of the site, a safe working environment, and the physical plant, tools, equipment, inventory, supplies, and personal property.
Write and mail customer thank-you notes.
Solicit fleet accounts, plan and execute local center marketing, and participate in community activities.
Maintain required OSHA, MSDS, and federal, state, and local postings and records.