Automotive General Manager

Fix Group Management•Bremen, IN

9d•$90,000 - $120,000

About The Position

The General Manager leads daily automotive shop operations, drives production, supports team performance, and fosters a positive workplace culture. The role includes working closely with technicians and overseeing payroll, quality control, repair jobs, and the customer experience. The manager is expected to maintain strong operational standards and accountability while contributing to shop growth and efficiency.

Requirements

Driven leadership suited to a fast-paced environment.
Ability to bring out the best in a team.

Responsibilities

Oversee daily shop operations, including production and board meetings.
Ensure work is accurately dispatched and allocated to technicians.
Conduct weekly flags and process semi-monthly payroll.
Review and write job estimates, manage jobs, and handle warranties and VIP accounts.
Close job files while ensuring profitability and accurate repair orders.
Maintain the cleanliness and organization of the shop and lot.
Ensure repairs, facilities, and equipment meet established quality standards.
Implement quality-control protocols to ensure work meets company standards.
Conduct customer follow-ups and review surveys and online feedback to maintain customer satisfaction.
Conduct a final vehicle walk-around with the customer when the advisor is unavailable.
Hold weekly one-on-one employee meetings to discuss performance and address issues.
Collaborate with the District Manager on recruiting, hiring, and employee reviews.
Work with the District Manager to maximize shop capacity through marketing, scheduling, work-source development, and insurance Direct Repair Program performance.
Lead initiatives to grow the shop and improve operational efficiency.
Maintain operational excellence and accountability, foster a collaborative and productive work environment, and pursue continuous improvement in processes and customer satisfaction.