Automotive General Manager

Grease Monkey #41•Denver, NC

7h•$52,000 - $60,000

About The Position

The General Manager is responsible for the successful operation and profitability of a Grease Monkey center, using customer and employee relations skills, business management techniques, and sound judgment. The role directly supervises all center employees and oversees customer service, staffing and training, center operations, inventory, financial and administrative procedures, site cleanliness and safety, and local marketing and community activities.

Requirements

Previous experience managing a retail automotive center or equivalent related business is required.
Business management, employee relations, and customer service skills.
Intermediate computing skills.
Basic literacy, including reading, writing, and math skills.
Verbal communication skills.
Ability and license to operate motor vehicles.
Ability to properly use mechanical hand tools.

Responsibilities

Welcome customers promptly and professionally, explain services and pricing, and present applicable vehicle components for customer inspection.
Keep waiting customers informed about wait times, answer questions, and ensure a comfortable, clean, and safe customer atmosphere.
Review service order tickets and explain warranties, free top-off programs, completed services, static stickers, and reminder cards at checkout.
Encourage customer feedback, thank departing customers, and remind them to return.
Resolve customer complaints and damage claims.
Directly supervise center employees, including hiring, evaluating performance, resolving complaints, administering discipline, and discharging employees as needed.
Train new employees and conduct routine training for all employees on products, services, skills, procedures, and policies.
Schedule employees to provide effective center coverage and efficient labor use, and ensure accurate time-clock use.
Prepare payroll each pay period and maintain accurate, complete employee files.
Ensure proper execution of activities in the service bays.
Print and monitor daily, weekly, and monthly sales and inventory reports.
Monitor cash register functions and credit card handling.
Maintain POS computer software and hardware, including backups, upgrades, and routine maintenance.
Make daily bank deposits and perform daily close-out procedures.
Prepare weekly and monthly paperwork.
Monitor inventory, place appropriate orders, and conduct accurate monthly inventory counts.
Maintain the cleanliness and appeal of the entire site and a safe working environment.
Maintain the physical plant, tools, equipment, inventory, supplies, and personal property.
Write and mail customer thank-you notes, solicit fleet accounts, plan and execute local center marketing, and participate in community activities.
Maintain required OSHA, MSDS, federal, state, and local postings and records.