Automotive Front Desk Receptionist

DARCARS Automotive Group•Lanham, MD

1d•Onsite

About The Position

As the Automotive Front Desk Receptionist, you are the front-line representative for the dealership and must represent the dealership in a professional, friendly manner at all times. You will greet customers as they enter the showroom and direct them to the appropriate party in accordance with dealership policies and answer basic inquiries. You will intercept, screen, and route incoming calls, take thorough messages, and provide basic information to callers. You will also assist in salesperson day-to-day activities such as administering dealer tags and gas tickets.

Requirements

Must be able to speak clearly and pleasantly on the telephone and convey the image of professionalism and competence to callers and in-person customers
Strong communication skills with both customers and DARCARS employees
Demonstrated commitment to customer service
Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers
Requires the ability to sit for long periods of time
Be able to work in a fast-paced environment
Be a team player
Must be able to work a flexible schedule, evenings and weekends
Must be able to pass pre-employment screen (background)

Nice To Haves

Previous customer service experience preferred but not required

Responsibilities

Greet showroom customers and determine the nature of their visit.
Direct customers to the correct department, notify the appropriate salesperson that a customer is waiting, or introduce the customer to a salesperson.
Answer basic customer inquiries and refer more extensive inquiries to the appropriate person.
Enter data into computer operated prospect tracking system.
Manage switch board.
Communicate with callers in a professional, friendly and efficient manner, striving to minimize the time they are put on hold.
Take thorough messages indicating the caller’s first and last name, company name if applicable, the time, and the message the caller wishes to leave.
Communicate messages to all appropriate parties in a timely manner.
Provide basic information to callers who have general inquiries.
Update and distribute company telephone roster when necessary.
Perform clerical duties and accounting duties as assigned by controller or GSM.
Serve as showroom greeter.
Make transaction receipts for sale and service department if applicable.
Other duties assigned by management.