Lilliston Chrysler Dodge Jeep Ram Express Lane Service Advisor

Lilliston Ford•Millville, NJ

2d•Onsite

About The Position

We are seeking a dedicated and knowledgeable Automotive Express Lane Service Advisor to join our team. In this pivotal role, you will serve as the primary point of contact for customers, guiding them through their vehicle service needs and ensuring a seamless experience. The ideal candidate will possess strong customer service skills and a solid understanding of automotive repairs and maintenance, including diesel engine repair and brake repair.

Requirements

Proven customer service experience (automotive environment preferred)
Knowledge of basic vehicle maintenance and repair
Strong communication skills with the ability to explain technical information clearly
Familiarity with automotive sales practices and estimating is a plus
Ability to work collaboratively with Express Lane technicians and team members
Detail-oriented with strong organizational and multitasking skills
Passion for the automotive industry and delivering exceptional customer experiences

Responsibilities

Greet customers promptly and professionally, assessing their vehicle service needs
Communicate effectively with customers regarding basic vehicle maintenance, repairs, and issues that need to be referred to the main shop service advisors
Prepare accurate estimates based on customer needs and vehicle condition
Coordinate with Express Lane service technicians to ensure the timely completion of services
Maintain detailed records of customer interactions, services performed, and parts used
Follow up with customers post-service to ensure satisfaction and resolve any concerns
Promote additional services or products that benefit vehicle performance
Stay current on automotive technology and service techniques