Automotive EComm Sales Associate- USA Hilton Head

AutoNation • Hilton Head, SC

8d

About The Position

The e-Commerce Sales Associate helps customers purchase vehicles in AutoNation’s no-haggle sales environment. The role involves interacting with customers online, by phone, and in person; responding promptly to leads; answering questions; and guiding customers from their initial phone or internet contact to an in-store experience. Associates help customers select a vehicle, discuss terms and payment options that fit their needs and budgets, and close sales. They provide service before and after purchase, follow up to support customer satisfaction and loyalty, and help connect customers with the Service department.

Requirements

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Nice To Haves

• Prior sales experience, preferably in retail.
• Strong communication and interpersonal skills.
• A desire to help people and exceed expectations.

Responsibilities

• Respond to customer leads in a timely fashion.
• Answer questions and provide vehicle and purchasing information online, over the phone, and in person.
• Guide customers from phone and internet inquiries to an in-store experience.
• Help customers select a vehicle that meets their needs.
• Discuss terms and payment options that fit customers’ lifestyles, budgets, and expectations.
• Close vehicle sales.
• Follow up with customers after purchase to ensure satisfaction and build loyalty.
• Help transition customers to the Service department.

Benefits

• Competitive compensation.
• 401(k) matching.
• Health, dental, and vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Discounts and deals through YouDecide.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED