Marcotte Ford Sales- Automotive Desk Manager

Marcotte Ford Sales Inc•Holyoke, MA

About The Position

Marcotte Ford Sales, Inc. is seeking a motivated, experienced, and results-driven Desk Manager for its new-car dealership in Holyoke, Massachusetts. The Desk Manager will lead daily sales operations, assist sales consultants, structure deals, support dealership profitability, and help deliver an exceptional customer experience. The role also involves developing the sales team, coordinating with Finance & Insurance, and supporting monthly sales and profitability objectives. The successful candidate will be a hands-on sales leader with strong communication, negotiation, and management skills, a customer-first attitude, and knowledge of dealership operations. Compensation is a $52,000 annual base salary plus commission based on dealership and individual performance. Total earning potential depends on performance and the dealership's commission compensation plan. Career advancement opportunities and a supportive, team-oriented work environment are offered.

Requirements

Strong understanding of automotive sales, financing, leasing, and trade-in processes.
Experience structuring deals and working with multiple lenders.
Excellent leadership, communication, and negotiation skills.
Ability to motivate a team and consistently achieve sales objectives.
Strong organizational skills and attention to detail.
Proficiency with dealership CRM and desking software.
Professional appearance and a customer-first attitude.

Nice To Haves

Previous automotive dealership sales or management experience.

Responsibilities

Work with sales consultants to manage and close new and pre-owned vehicle deals.
Structure deals to maximize dealership profitability while remaining competitive.
Review trade-in appraisals, vehicle pricing, and deal figures.
Present payment options, financing structures, and vehicle protection products.
Monitor gross profit, unit sales, and overall departmental performance.
Assist with customer negotiations and help overcome objections.
Provide daily direction, coaching, and support to the sales team.
Monitor individual sales performance and hold team members accountable.
Conduct sales meetings and reinforce dealership sales processes.
Help recruit, train, and develop sales consultants.
Maintain a professional, positive, and performance-driven sales environment.
Ensure deals are properly structured and documented.
Work with the Finance & Insurance department to support smooth deal transitions.
Maintain compliance with dealership policies and applicable state and federal regulations.
Monitor inventory, pricing, and market competitiveness.
Coordinate with management to achieve monthly sales and profitability objectives.
Maintain high customer-satisfaction standards and the dealership's reputation.
Help meet monthly new and used vehicle sales targets, maximize deal profitability, improve closing ratios, ensure accurate and timely deal processing, and develop a productive, accountable, and motivated sales team.