Automotive Customer Service BDC Consultant

Madison Honda•Clinton, NJ

5d•Onsite

About The Position

As an Automotive Customer Service BDC Consultant, you will be the essential link between customers and our sales and service departments. Your role involves handling inbound and outbound calls with professionalism, scheduling appointments, and ensuring a positive experience for every customer.

Requirements

High school diploma or equivalent required.
Professional, enthusiastic, and friendly demeanor at all customer contact points.
Excellent verbal and written communication skills.
Ability to initiate effective dialogue and cooperate with team members, including BDC management.
Strong organizational skills with the ability to multitask and prioritize in a fast-paced environment.
Proficient with Microsoft Word and general computer literacy, including data entry skills.

Nice To Haves

Experience in phone-based customer service, telemarketing, or business development preferred, ideally in the automotive industry.
Familiarity with scripted communications, power tracks, or alternative selling techniques is a plus.

Responsibilities

Answer incoming calls according to script and schedule sales appointments.
Make outbound calls to connect with customers and schedule appointments.
Log customer comments accurately in the system.
Schedule follow-up contacts if appointments are not made initially.
Confirm and reschedule appointments as needed, including no-shows.
Post appointments on the BDC appointment board and notify relevant departments.
Follow up with sales or service teams to verify appointment outcomes.
Update and maintain customer information in the database.
Generate and send follow-up letters, postcards, and emails based on marketing schedules.
Respond to customer website requests and contact internet customers via email and phone.
Assist with additional duties as assigned.
Meet or exceed monthly performance goals.