Automotive Service BDC Associate

Earnhardt Ford•Chandler, AZ

20h•Onsite

About The Position

Earnhardt Ford in Chandler, AZ is looking for an Automotive Service BDC Associate to join the service team. This role is the first point of contact for customers scheduling maintenance, repairs, recalls, and warranty work, and it plays a direct role in how customers experience the dealership. If you're a strong communicator who follows through consistently and takes ownership of every interaction, this is the role for you.

Requirements

Prior BDC, call center, customer service, or automotive dealership experience preferred (minimum 1 year)
Confident verbal and written communication skills, with strong phone presence
Comfortable working with CRM and DMS systems
Organized, process-oriented, and able to manage multiple follow-ups without losing details
Self-motivated and dependable with consistent attendance
Valid driver's license with a clean driving record
High school diploma or equivalent required
Must be able to pass a background check and pre-employment drug screening

Responsibilities

Schedule service appointments for maintenance, repairs, recalls, and warranty work across inbound calls, emails, texts, and online inquiries
Confirm upcoming appointments and follow up on missed or declined visits
Conduct outbound calls to support service campaigns, maintenance reminders, and customer retention efforts
Document customer interactions and appointment details accurately in the CRM/DMS
Coordinate with service advisors and management to ensure smooth customer handoffs
Answer customer questions related to scheduling, service hours, and dealership processes
Deliver a professional, consistent experience at every customer touchpoint