Customer Service Representative (Service BDC)

Beaver Chevrolet • Jacksonville, FL

8d • Onsite

About The Position

Beaver Chevrolet is seeking motivated, organized, and customer-focused Customer Service Representatives to join our Service Business Development Center (BDC) team. In this role, you'll be the first point of contact for many of our service customers — scheduling appointments, answering inbound calls, following up on service inquiries, and delivering the kind of "Wow-Ya!" experience that sets us apart.

Requirements

• Ability to pass a pre-employment background check
• Strong phone etiquette and verbal communication skills
• Excellent organizational skills and attention to detail
• Comfortable working with CRM software and multitasking in a fast-paced environment
• Positive, customer-first attitude with a professional demeanor
• Reliable, punctual, and goal-oriented

Nice To Haves

• Previous experience in a call center, BDC, or dealership service environment preferred

Responsibilities

• Answer inbound calls for service inquiries and appointment scheduling
• Make outbound calls to follow up on missed appointments, declined services, and routine maintenance reminders
• Accurately schedule service appointments using dealership software
• Maintain communication with service advisors and customers to ensure a seamless experience
• Respond to online service inquiries and manage appointment requests via text/email platforms
• Track and log customer interactions in the CRM system
• Assist with customer satisfaction follow-ups after service visits
• Deliver friendly, helpful, and professional service in every interaction

Benefits

• Highly competitive pay, including bonus and performance-based incentives
• Climate-controlled shop with state-of-the-art equipment
• Medical, Dental, Life, Disability insurance
• Flexible Spending Plan
• 401(k) retirement plan
• Paid Vacation
• Paid Birthday Off
• Employee purchase and service discount
• Family-oriented and friendly work environment
• Tenured leadership and management team, with a focus on career development
• Flexible schedules
• Team outings

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed