Sales BDC Representative/Customer Service

Coughlin Automotive • Worthington, OH

8d • Onsite

About The Position

The Business Development Center Representative is responsible for contacting customers via phone, email, and text to set appointments for the sales team. This includes responding to internet inquiries, incoming phone leads, customers who recently visited the dealership, and following up on previous leads. The role requires excellent communication skills, attention to detail, a goal-oriented and results-driven attitude, a positive and willing-to-learn mindset, and the ability to communicate professionally via text and email. High energy and enthusiasm are also key for this position.

Requirements

• Excellent phone and communication skills
• Attention to detail; goal-oriented and results-driven
• Positive, "can-do" attitude with a willingness to learn
• Ability to communicate professionally via text and email
• High energy and enthusiasm
• Valid driver's license
• Must pass a background check

Responsibilities

• Contact customers via phone, email, and text to set appointments for the sales team.
• Respond to internet inquiries.
• Handle incoming phone leads ('Phone Ups').
• Follow up with customers who recently visited the dealership.
• Follow up on previous leads.

Benefits

• One of the most competitive and lucrative pay plans in the industry
• Commission + bonus structure with $55k–$75k income potential
• Medical, Dental, Vision & more (after eligibility period)
• Paid vacation and additional benefits
• Employee discounts on parts and labor
• Ongoing training and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed