BDC Service Representative

Elgin Toyota•Streamwood, IL

About The Position

Award-Winning Bob Loquercio Auto Group is seeking a motivated, customer-focused, and self-driven individual to join our team as a BDC Service Representative. If you thrive in a fast-paced environment, enjoy helping customers, and are looking for an opportunity to build a long-term career with a growing automotive group, we want to hear from you. As a BDC Service Representative, you will serve as the first point of contact for service customers, helping to schedule appointments, follow up on service needs, and deliver an exceptional customer experience through phone, email, text, and online communications.

Requirements

Strong communication skills with the ability to build rapport over the phone and through digital communication.
Comfortable making both inbound and outbound customer calls.
Excellent organizational and time-management skills.
Ability to multitask in a fast-paced environment.
Positive attitude, strong work ethic, and team-oriented mindset.

Nice To Haves

Previous experience in a customer service, call center, BDC, appointment setting, or automotive environment is preferred but not required.
Strong computer skills and experience with CRM systems is a plus.
Automotive service experience is a plus but not required.

Responsibilities

Respond promptly and professionally to inbound service inquiries via phone, email, text, and online channels.
Schedule and confirm service appointments for customers.
Conduct outbound calls to customers regarding service reminders, declined services, maintenance recommendations, and follow-up campaigns.
Accurately enter and update customer information within the dealership CRM system.
Utilize dealership scripts, processes, and workflow tools to ensure a consistent customer experience.
Coordinate with Service Advisors and Service Managers to maximize appointment retention and service lane efficiency.
Follow up with customers after service visits to ensure satisfaction and encourage future business.
Manage appointment schedules and maintain strong communication with service department personnel.
Generate customer interest in recommended maintenance and service offerings.
Maintain detailed records and complete required reports in a timely manner.
Demonstrate professionalism, integrity, and a commitment to delivering exceptional customer service.