Automotive BDC Sales - Honda Seekonk

Asbury Automotive•Seekonk, MA

4d•$31,200 - $62,000

About The Position

Herb Chambers, part of Asbury Automotive Group, is hiring a customer-focused Automotive BDC Sales Agent to help create an exceptional car-buying experience. BDC Sales Agents manage large volumes of inbound and outbound calls and emails, identify customer needs, share vehicle inventory information, research issues, and offer solutions or alternatives. The role requires professional, courteous communication, strong product knowledge, accurate customer and appointment documentation, and consistent achievement of daily and monthly performance goals. Agents make at least 50 outbound calls and send at least 50 emails each day, complete internet lead management work plans, and reserve at least three uninterrupted hours daily to follow up with their prospects. The position also involves following dealership processes and Asbury phone scripts, participating in role-play during training, and arriving on time for scheduled shifts and breaks.

Requirements

Excellent customer service skills and motivation to succeed.
Ability to create and maintain customer relationships.
Advanced computer and phone skills.
Typing speed of at least 35–40 words per minute.
Strong communication and interpersonal skills.
Ability to multitask in a fast-paced environment and work well under pressure.
Ability to work successfully as part of a team.
Self-starter with effective time-management skills.
Professional conduct at all times.
Must be at least 18 years of age.
Must maintain a valid driver's license.
Must pass pre-employment background and drug screening.

Nice To Haves

Experience using customer tracking systems to track calls to customers.
Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience.
Appointment-setting experience.
Proficiency in additional languages.

Responsibilities

Contact and communicate with customers to identify their automotive needs.
Answer calls promptly, professionally, and courteously.
Use scripts to collect pertinent customer information and document it in the customer management system.
Enter all appointments into the dealership customer management system.
Follow Asbury phone scripts and dealership processes and procedures.
Maintain product knowledge certification and clearly explain products.
Meet daily and monthly performance goals, including phone-up, appointment-setting, show, and sold percentages.
Make a high volume of customer calls, including 50 or more outbound calls per day, and send 50 or more emails each day.
Document all customer communications in the customer management system.
Complete internet lead management work plans daily.
Follow up on personal prospects for at least three uninterrupted hours each day.
Participate in role-playing in front of team members during training.
Arrive promptly for scheduled shifts and clock in and out for shifts and breaks.
Maintain reliable transportation to and from work for scheduled hours.

Benefits

Weekly pay.
Paid holidays and paid time off.
Deferred Holiday Pay Match.
Paid training.
Stock awards for eligible management and front-line team members.
Medical, vision, dental, accident, critical illness, and hospital indemnity insurance plans.
Up to 12 weeks of paid pregnancy leave (disability leave).
Paid parental leave.
Health savings accounts.
Flexible spending accounts.
Short-term and long-term disability plans.
Whole life and term life insurance.
401(k) with company match.
Digital career path tool.
Continuous training through Asbury's Internal Learning Management System.
Professional growth and development opportunities.
Student loan relief resources.
Employee assistance program.
Employee discounts on parts and service repairs.
Scholarship awards.
Paid volunteer hours through community service initiatives.
Employee referral program with bonus opportunities.