Automotive BDC Sales - Honda Seekonk

Asbury Automotive Group•Seekonk, MA

About The Position

The Automotive BDC Sales Agent manages a high volume of inbound and outbound customer calls and emails, identifies customer needs, provides vehicle inventory information, and researches issues to offer solutions or alternatives. The role focuses on building customer relationships and delivering a positive car-buying experience through timely, professional communication and effective follow-up. Agents use dealership systems and established scripts to gather and document customer information, manage internet leads, and schedule appointments. They are expected to maintain product knowledge, meet performance goals, and follow dealership processes and procedures.

Requirements

Excellent customer service skills and motivation to succeed.
Ability to create and maintain customer relationships.
Advanced computer and phone skills.
Typing speed of at least 35–40 words per minute.
Strong communication and interpersonal skills.
Ability to multitask in a fast-paced environment and work well under pressure.
Ability to work successfully as part of a team; self-starter with time-management skills.
Professional conduct at all times.
At least 18 years of age.
Valid driver's license.
Ability to pass pre-employment background and drug screenings.
Reliable transportation to and from work for all scheduled working hours.

Nice To Haves

Experience using customer tracking systems to track customer calls.
Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience.
Appointment-setting experience.
Proficiency in additional languages.

Responsibilities

Contact and communicate with customers to identify their automotive needs.
Answer calls promptly, professionally, and courteously.
Use scripts to collect relevant customer information and document it in the customer management system.
Enter all appointments into the dealership customer management system.
Adhere to Asbury phone scripts.
Maintain product knowledge certification and demonstrate thorough knowledge of products.
Meet daily and monthly performance goals, including phone-up, appointment-setting, show, and sold percentages.
Make a high volume of calls, including 50 or more outbound calls per day, and send 50 or more emails each day.
Document all customer communications in the customer management system.
Complete internet lead management work plans daily.
Follow dealership processes and procedures and maintain frequent contact with customers.
Dedicate at least three uninterrupted hours each day to follow up with personal prospects.
Participate in role-playing in front of team members during training.
Arrive on time for shifts, clock in and out for shifts and breaks, and maintain reliable transportation to and from work.

Benefits

Weekly pay.
Paid holidays and paid time off.
Deferred Holiday Pay Match.
Paid training.
Stock awards for eligible management and front-line team members.
Medical, vision, dental, accident, critical illness, and hospital indemnity insurance plans.
Up to 12 weeks of paid pregnancy leave (disability leave).
Paid parental leave.
Health savings and flexible spending accounts.
Short-term and long-term disability plans.
Whole life and term life insurance.
401(k) with company match.
Digital career path tool and continuous training through Asbury's Internal Learning Management System.
Professional growth and development opportunities.
Student loan relief resources.
Employee assistance program.
Employee discounts on parts and service repairs.
Scholarship awards.
Community service initiatives with paid volunteer hours.
Employee referral program with bonus opportunities.