Automotive BDC Representative

Toyota of Orlando•Orlando, FL

169d•Onsite

About The Position

Toyota of Orlando is seeking a bilingual, goal-driven Appointment Setter to join their dynamic team. This role supports sales efforts by contacting prospective customers in a call center environment. The primary focus is on scheduling appointments for the Sales team through a high volume of telephone contacts.

Requirements

1-2 years customer service experience in an outbound calling environment
Outstanding written and verbal communication skills
Prior phone experience, required
E-leads experience a plus
Automotive BDC experience
Proficient in MS Office
Ability to work evenings until 9:00 PM
Ability to work weekends as business needs dictate
Bilingual (English and Spanish) fluency is required for this position and must be demonstrated during the hiring process

Nice To Haves

E-leads experience a plus

Responsibilities

Maintain a minimum standard of outbound calls to prospective customers
Approach each call with a goal to transfer or set an appointment for customers to visit the dealership
Answer sales calls and inquiries in a prompt and timely manner, and make any follow-up calls to unsold customers
Adhere to lead management plan guidelines for each lead in your database
Respond to internet leads and inquiries
Accurately record interactions with each prospective customer in our database
Other reasonable duties as may be requested