Automotive BDC Customer Service Representative

Deery Brothers Chrysler Dodge Jeep Ram Waukee•Waukee, IA

3d•$2,700 - $5,000

About The Position

Deery Brothers Chrysler Dodge Jeep Ram Waukee is dedicated to delivering exceptional automotive experiences through outstanding customer service and professional sales support. Join our reputable team known for excellence in the automotive industry. We are seeking a detail-oriented Automotive BDC Customer Service Representative with excellent communication skills. This role involves managing inbound and outbound communications, scheduling appointments for sales and service, and providing feedback to sales management.

Requirements

High school diploma or equivalent.
Experience in phone-based customer service or telemarketing, preferably in automotive, business development, or customer service.
Comfortable using scripts and word tracks to interact effectively with customers.
Professional, enthusiastic, and friendly demeanor during first customer contact.
Strong verbal and written communication skills.
Ability to collaborate effectively with sales management and internal teams.
Excellent organizational, time management, and multitasking abilities.
Self-motivated and capable of working independently and as part of a team.
Basic computer skills including data entry and familiarity with Microsoft Word preferred.

Responsibilities

Respond promptly to all incoming internet inquiries via phone calls, emails, and texts using established scripts.
Make outbound calls to schedule sales and service appointments.
Accurately log customer comments and update customer information in the system.
Schedule, confirm, and reschedule appointments as needed, including follow-ups on no-shows.
Coordinate with sales and service departments to monitor appointment outcomes.
Generate and send letters, postcards, and emails to maintain ongoing customer contact according to company schedules.
Utilize marketing initiatives to engage customers and respond to website inquiries.
Assist with additional duties to support business needs as assigned.
Consistently meet or exceed monthly appointment scheduling targets.