Automotive Assistant Store Manager - Store 1616

Monro•Garden Grove, CA

About The Position

The Automotive Assistant Store Manager is a full-time, hourly position whose schedule is based on business needs. The role is a key holder and serves as manager on duty when the Store Manager is absent or business demand requires it. The Assistant Manager helps manage an automotive retail service and repair store, supporting service standards and Monro’s performance and profitability goals. The position helps ensure teammates deliver exceptional guest service through clear communication about vehicle issues and proposed solutions, while meeting guest expectations for timing and quality.

Requirements

High school diploma or equivalent.
At least two years of retail experience, or an equivalent combination of education and experience.
Ability to work flexible hours, including days, evenings, weekends, and holidays.
Ability to influence and motivate a team to achieve goals and objectives.
Ability to problem-solve and manage inventory, merchandising, and customer service.
Communication skills to communicate effectively with teammates and guests.
Complete all Monro-required training within the provided guidelines and timelines.
Current valid driver’s license and a satisfactory Motor Vehicle Report (MVR).

Nice To Haves

ASE certification.
State Inspection License, where applicable.

Responsibilities

Schedule guest appointments to optimize technician capabilities and complete vehicle services and repairs efficiently and on time.
Support sales goals by informing guests about and recommending tire and service products and promotions.
Address guest needs related to sales, service, complaints, and adjustments.
Build guest relationships to improve satisfaction, loyalty, and retention.
Assist technicians in communicating repair and service needs to guests.
Maintain the store’s cleanliness and condition in accordance with Monro standards and keep it guest-ready.
Assist with inventory management, including overseeing the pulling of tires and parts, unloading deliveries, and stocking inventory.
Provide direction and oversight to technicians and assist with services and repairs as needed.
Help organize store workflow so technician skill levels are used efficiently and services and repairs are completed effectively and on time in accordance with Monro operating standards.
Follow company policies and procedures and applicable governmental, environmental, ANSI, and OSHA standards.
Consistently use required safety practices established through training, policies, and procedures.
Perform Store Manager functions when business needs require.
Perform other duties assigned or required by the direct supervisor.