Automotive Assistant Store Manager - Store 678

Monro•Woodbury, NJ

19h

About The Position

The Automotive Assistant Store Manager is a full-time, hourly role whose hours are based on business needs. The position is a key holder and serves as manager on duty in the Store Manager’s absence or when business demand requires it. The Assistant Store Manager helps manage the operations of an automotive retail service and repair store to meet or exceed service standards and Monro’s performance and profitability goals. The role ensures teammates provide exceptional 5 Star service through effective communication about vehicle issues and proposed solutions, and by meeting guest expectations for timing and quality.

Requirements

High school diploma or equivalent.
At least two years of retail experience, or an equivalent combination of education and experience.
Ability to work flexible hours, days, evenings, weekends, and holidays.
Ability to influence and motivate a team to achieve goals and objectives.
Ability to problem solve and manage inventory, merchandising, and customer service.
Communication skills to effectively communicate with teammates and guests.
Current valid driver’s license and satisfactory Motor Vehicle Report (MVR).

Nice To Haves

ASE certification.
State Inspection License, where applicable.

Responsibilities

Schedule guest appointments to optimize technician capabilities and complete vehicle services and repairs efficiently and on time.
Help achieve sales goals by informing guests about and recommending tires, services, and sales promotions.
Address guest needs involving sales, service, complaints, and adjustments.
Build guest relationships to maximize satisfaction, loyalty, and retention.
Assist technicians in communicating repair and service needs to guests.
Maintain the store’s cleanliness and condition in accordance with Monro standards and keep it guest ready.
Assist with inventory management, including oversight of pulling tires and parts, unloading inventory, and stocking it.
Provide direction and oversight to technicians and assist with services and repairs as needed.
Help organize workflow so technician skills are used efficiently and services and repairs are completed effectively, on time, and in accordance with Monro operating standards.
Follow company policies and procedures and governmental standards, including environmental codes and ANSI/OSHA standards.
Consistently use required safety standards established by training, policies, and procedures.
Perform Store Manager functions as business needs dictate.
Complete other duties as assigned and required by the direct supervisor.
Complete all required Monro training within the provided guidelines and timing.