Automotive Assistant Store Manager - Store 678

Monro Inc.•Woodbury, NJ

20h

About The Position

The Assistant Manager is a full-time, hourly position whose schedule is based on business needs. The role is a key holder and serves as manager on duty in the Store Manager’s absence or when required by demand. The Assistant Manager helps manage an automotive retail service and repair store, supporting service standards and Monro’s performance and profitability goals. The role ensures teammates deliver exceptional 5 Star service by communicating vehicle issues and proposed solutions effectively and consistently meeting guest expectations for timeliness and quality.

Requirements

High school diploma or equivalent.
At least two years of retail experience, or an equivalent combination of education and experience.
Ability to work flexible hours, including days, evenings, weekends, and holidays.
Ability to influence and motivate a team to achieve goals and objectives.
Ability to problem-solve and manage inventory, merchandising, and customer service.
Communication skills to communicate effectively with teammates and guests.
Current valid driver’s license and a satisfactory Motor Vehicle Report (MVR).

Nice To Haves

ASE certification and State Inspection License, where applicable.

Responsibilities

Schedule guest appointments to optimize technician capabilities and complete vehicle services and repairs efficiently and on time.
Support sales goals by informing guests about and recommending tire and service products and promotions; address guest needs involving sales, service, complaints, and adjustments; and build relationships that promote satisfaction, loyalty, and retention.
Assist technicians in explaining repair and service needs to guests.
Maintain the store in excellent condition, meeting Monro cleanliness standards and keeping it guest-ready.
Assist with inventory management, including oversight of pulling tires and parts, unloading deliveries, and stocking inventory.
Provide direction and oversight to technicians and assist with services and repairs as needed.
Help organize store workflow so technician skill levels are used efficiently and services and repairs are completed effectively and on time in accordance with Monro operating standards.
Follow company policies and procedures and governmental requirements, including environmental codes and ANSI/OSHA standards; consistently use required safety practices.
Perform Store Manager functions when business needs dictate.
Perform other duties as assigned and required by the direct supervisor.
Complete all required Monro training within the provided guidelines and timing.