Automotive Assistant Store Manager - Store 1616

Monro Inc.•Garden Grove, CA

About The Position

The Automotive Assistant Store Manager is a full-time, hourly position whose schedule is based on business needs. The role is a key holder and serves as manager on duty when the Store Manager is absent or business demand requires it. The Assistant Manager helps manage an automotive retail service and repair store, supporting service standards and Monro’s performance and profitability goals. The role helps ensure teammates provide exceptional 5 Star service through clear communication about vehicle issues and proposed solutions, and by meeting guest expectations for timing and quality.

Requirements

High school diploma or equivalent.
At least two years of retail experience, or an equivalent combination of education and experience.
Ability to work flexible hours, including days, evenings, weekends, and holidays.
Ability to influence and motivate a team to achieve goals and objectives.
Ability to problem-solve and manage inventory, merchandising, and customer service.
Communication skills to communicate effectively with teammates and guests.
Complete all Monro-required training within the provided guidelines and timing.
Current valid driver’s license and a satisfactory Motor Vehicle Report (MVR).

Nice To Haves

ASE certification and a State Inspection License, where applicable.

Responsibilities

Schedule guest appointments to make effective use of technician abilities and complete vehicle services and repairs efficiently and on time.
Support Monro’s sales goals by informing guests about and recommending tires, services, and promotions; address guest needs involving sales, service, complaints, and adjustments; and build relationships that support satisfaction, loyalty, and retention.
Help technicians communicate repair and service needs to guests.
Maintain the store in excellent condition, meeting Monro cleanliness standards and keeping it guest-ready.
Assist with inventory management, including oversight of pulling tires and parts, unloading deliveries, and stocking inventory.
Provide direction and oversight to technicians and assist with services and repairs as needed.
Help organize workflow so technician skill levels are used efficiently and services and repairs are completed effectively, promptly, and in accordance with Monro operating standards.
Follow company policies and procedures, governmental standards, environmental codes, and ANSI/OSHA standards; consistently use required safety practices.
Perform Store Manager functions as business needs dictate.
Perform other duties as assigned and required by the direct supervisor.