Automotive Assistant Store Manager - Store 1247

Monro•Fort Myers, FL

About The Position

The Assistant Manager is a full-time, hourly position whose schedule is based on business needs. This key holder serves as manager on duty in the Store Manager’s absence or when demand requires it. The role assists with managing an automotive retail service and repair store’s operations to meet or exceed service standards and achieve Monro’s performance and profitability goals. The Assistant Manager helps ensure teammates provide exceptional 5 Star service by effectively communicating vehicle issues and proposed solutions and consistently meeting guests’ expectations for timing and quality.

Requirements

High school diploma or equivalent.
At least two years of retail experience, or an equivalent combination of education and experience.
Ability to work flexible hours, including days, evenings, weekends, and holidays.
Ability to influence and motivate a team to achieve goals and objectives.
Ability to problem solve and manage inventory, merchandising, and customer service.
Communication skills to effectively communicate with teammates and guests.
Current valid driver’s license and a satisfactory Motor Vehicle Report (MVR).

Nice To Haves

ASE certification and a State Inspection License, where applicable.

Responsibilities

Schedule guest appointments to optimize technician capabilities and complete vehicle services and repairs efficiently and on time.
Support sales goals by informing guests about and recommending tire and service products and sales promotions.
Address guest needs involving sales, service, complaints, and adjustments.
Build guest relationships to maximize satisfaction, loyalty, and retention.
Assist technicians in communicating repair and service needs to guests.
Maintain the store in excellent condition, meeting Monro cleanliness standards and keeping it guest ready.
Assist with inventory management, including overseeing the pulling of tires and parts, unloading deliveries, and stocking inventory.
Provide direction and oversight to other technicians and assist with services and repairs as needed.
Help organize store workflow so technicians’ skills are used efficiently and services and repairs are completed effectively and on time according to Monro standards of operation.
Follow company policies and procedures and applicable governmental, environmental, and ANSI/OSHA standards.
Consistently use required safety practices established by training, policies, and procedures.
Perform Store Manager functions as business needs dictate.
Perform other duties as assigned and required by the direct supervisor.
Complete all Monro-required training within the provided guidelines and timelines.