Automotive Assistant Store Manager - Store 1247

Monro Inc.•Fort Myers, FL

About The Position

The Assistant Manager is a full-time, hourly position with work hours based on the needs of the business. As a store key holder, the Assistant Manager serves as manager on duty when the Store Manager is absent or business demands require it. This role helps manage the operations of an automotive retail service and repair store to meet or exceed service standards and Monro’s performance and profitability goals. The Assistant Manager helps ensure teammates deliver exceptional 5 Star service through effective communication about vehicle issues and proposed solutions, and by meeting guests’ expectations for service timing and quality.

Requirements

High school diploma or equivalent.
At least two years of retail experience, or an equivalent combination of education and experience.
Ability to work flexible hours, including days, evenings, weekends, and holidays.
Ability to influence and motivate a team to achieve goals and objectives.
Ability to problem-solve and manage inventory, merchandising, and customer service.
Communication skills to effectively communicate with teammates and guests.
Complete all Monro-required training within the provided guidelines and timing.
Current, valid driver’s license and a satisfactory Motor Vehicle Report (MVR).

Nice To Haves

ASE certification.
State Inspection License, where applicable.

Responsibilities

Schedule guest appointments to optimize technician capabilities and complete vehicle services and repairs efficiently and on time.
Help achieve sales goals by informing guests about and recommending tires, services, and promotions.
Address guest needs related to sales, service, complaints, and adjustments, and build relationships that support satisfaction, loyalty, and retention.
Assist technicians in communicating repair and service needs to guests.
Maintain the store in excellent condition, meeting Monro cleanliness standards and keeping it guest-ready.
Assist with inventory management, including overseeing the pulling of tires and parts, unloading inventory, and stocking.
Provide direction and oversight to other technicians and assist with services and repairs as needed.
Help organize store workflow so technician skill levels are used efficiently and services and repairs are completed effectively, on time, and in accordance with Monro operating standards.
Follow company policies and procedures, governmental standards, environmental codes, and ANSI/OSHA standards, and consistently use required safety practices.
Perform Store Manager functions as business needs dictate.
Perform other duties as assigned and required by the direct supervisor.