Automotive Advisor
About The Position
Subaru of Spokane, part of the Lithia & Driveway family, is growing and looking for customer-focused Automotive Service Advisors to join our high-performing service team. We are hiring at all experience levels, and we’ll place you in either our Mainline Service Drive or Express Service based on your skills and background. As a Service Advisor, you’ll be the key bridge between our customers and technicians—ensuring every service visit is smooth, transparent, and memorable. Whether you’re experienced or just starting your automotive career, we provide the training and support to help you succeed. Mainline Service Advisor – For experienced advisors ready to handle complex repairs, diagnostics, and high-value service interactions. Express Service Advisor – Ideal for entry-level or developing advisors focusing on quick services like oil changes, inspections, and maintenance.
Requirements
- All experience levels welcome (training provided for entry-level candidates)
- Strong communication and customer service skills
- Ability to multitask in a fast-paced environment
- Automotive knowledge is a plus—but not required for entry-level roles
- Previous dealership or service advisor experience preferred for mainline placement
- Team-oriented mindset with a drive to succeed
- High School graduate or equivalent, 18 years or older required.
Responsibilities
- Greet and assist customers with professionalism and warmth
- Listen to customer concerns and accurately document service needs
- Provide service recommendations and explain repairs clearly
- Communicate with technicians and keep customers updated
- Manage appointments, estimates, and repair orders
- Deliver an excellent customer experience from check-in to delivery
Benefits
- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
