Automation Technical Specialist

Abbott Laboratories • Lewes, DE

5d • $78,000 - $156,000 • Remote

About The Position

The Automation Technical Specialist (ATS) primary job function is to serve as the subject matter expert and provide automation hardware solution implementation services located in large core clinical laboratories. Implementation consists of leading a localized team of service specialists to provide on-site services to receive and accept the product shipment, transport to the laboratory location, assemble and test the automation solution prior to turning over the solution for the informatics implementation. Utilize and develop consulting strategies and tools that will increase the automation solution strategies for long term customer partnership commitments. This individual will apply their advanced technical automation, service, and analyzer knowledge to facilitate efficient and customer centric implementation services within the clinical core lab environment. This individual will be the liaison between the customer, local field service, and ADD project manager during the implementation phase and will provide supplemental automation product training to the local field service team during the hardware implementation. Must be able to multi-task and coordinate with a complex network of departments throughout all levels of an organization such as sales representatives, lab managers, project managers, construction contractors, facilities directors, internal and external vendors and contractors, and senior level management as needed. Responsible for implementing and maintain the effectiveness of the quality system. Adheres to and promotes the Abbott Code of Business Conduct. This position will provide subject matter expert level support to the local field service teams post implementation for any support escalations. The Automation Technical Specialist will also be the subject matter expert for all new automation hardware product launches and/or instrument additions into existing automation sites and will train the local field service teams as needed for those new features. Maintain fiscal responsibility and complete each year under expense plan with primary goal of exceeding each year’s work plan.

Requirements

• Bachelor’s degree required with preferred areas in technical systems or related field.
• Strong knowledge of general automation systems, instruments, or product field service experience.
• Demonstrated successful customer service performance.
• Knowledge of regulations and standards affecting IVDs and Biologics.
• Minimum of 2-5 years of formal instrument and/or automation field service experience is required.
• Must have a Valid Driver’s License.

Nice To Haves

• Familiarity with laboratory workflow and operations preferred.
• Experience with ADD's instrument systems is a strong plus.
• Excellent communication, organization, project management, consulting knowledge, and attention to detail required.

Responsibilities

• Serve as the subject matter expert and provide automation hardware solution implementation services.
• Lead a localized team of service specialists to provide on-site services for product shipment, transport, assembly, and testing.
• Develop consulting strategies and tools to enhance automation solution strategies for long-term customer partnerships.
• Apply advanced technical automation, service, and analyzer knowledge for efficient customer-centric implementation services.
• Act as the liaison between the customer, local field service, and ADD project manager during implementation.
• Provide supplemental automation product training to the local field service team during hardware implementation.
• Multi-task and coordinate with a complex network of departments and personnel.
• Implement and maintain the effectiveness of the quality system.
• Adhere to and promote the Abbott Code of Business Conduct.
• Provide subject matter expert level support to local field service teams post-implementation for support escalations.
• Serve as the subject matter expert for new automation hardware product launches and/or instrument additions.
• Train local field service teams on new features as needed.
• Maintain fiscal responsibility and complete each year under expense plan.

Benefits

• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level