Automation Systems Specialist

Ricoh • Kent, WA

2d • Onsite

About The Position

The Automation Systems Specialist works as a resident, on-site Service Technician at a designated Service Advantage Partner location. The role services and repairs Partner-sold equipment at customer locations, including robotic systems, workstations, and Partner structures. The technician provides front-line automation system support, performs preventive and break-fix maintenance, and manages daily priorities while following Partner-agreed standard operating procedures. The role also works with the Partner Support team to identify operational issues proactively and address them during planned downtime.

The specialist performs diagnostics, inspection, installation, operation, preventive maintenance, removal, retrofits, and repairs on complex automation systems. The position includes troubleshooting system and hardware failures, providing second-level technical support to technicians, documenting work in clients' Maintenance Management Systems, and meeting service-level requirements for scheduled maintenance and system uptime. The technician completes required technical training, keeps current with product information, communicates directly with Partners, and follows safety procedures, including lockout/tagout.

Work is typically performed in a warehouse environment. Variable shifts and overtime may be required to meet Partner needs, and overnight travel may be required for vendor-specific equipment training. The role requires regular use of hand and power tools, work in confined or narrow areas, and physical activity including moving wheeled objects and lifting and carrying items.

Requirements

• Associate degree, four-year apprenticeship, or equivalent experience or training in robotics, mechanical, mechatronics, or electrical fields.
• Experience and proficiency with automated systems and software-based controls.
• Knowledge of electrical and electronic principles.
• Technical familiarity with Linux, Java, XML, SQL, and database administration.
• Ability to interpret blueprints and electrical schematics.
• Knowledge of Computerized Maintenance Management System (CMMS) programs.
• Knowledge of preventive maintenance procedures.
• Industrial PC literacy.
• Excellent working knowledge of electromechanical devices and electronics.
• Expert knowledge of assigned equipment.
• Methodical approach to problem resolution.
• Strong interpersonal and verbal communication skills.
• Ability to read and comprehend service manuals, parts catalogs, and technical publications.
• Professional appearance and behavior, including in difficult situations.
• Ability to work in limited spaces and narrow robotic corridors and walkways; agility and physical dexterity.
• Ability to use hand and power tools regularly.
• Ability to move wheeled objects up to 400 pounds and lift and carry objects up to 50 pounds.
• Ability to stoop, bend, squat, and kneel frequently and work at floor level, on racks, or above shoulder height using a ladder.
• Willingness to work variable shifts and overtime as required by Partner needs.
• Willingness to travel overnight for vendor-specific equipment training, when required.

Nice To Haves

• Degree from a vocational school or college focused on robotics, mechanical, or electronics fields.
• Ability to multitask and prioritize multiple projects and workloads.
• Ability to work independently.
• Effective written and verbal communication with peers, management, contractors, and vendors.
• High self-motivation and a customer-centric approach.
• Excellent customer service skills, including providing feedback to support high customer satisfaction.

Responsibilities

• Repair automation equipment, bots, and systems using mechanical, electronic, electromechanical, and robotics skills.
• Perform diagnostics, inspections, operation, installation, preventive maintenance, removal, and retrofits on complex automation systems.
• Triage automation systems, address hardware failures, and resolve system issues.
• Diagnose problems using repair manuals and parts catalogs, and use hand tools, power tools, hoists, and other equipment.
• Provide second-level technical support to other technicians.
• Identify repair needs to eliminate ongoing and future failures.
• Follow established processes and maintenance procedures to meet service-level agreements.
• Meet customer key performance indicators for scheduled periodic maintenance and system uptime.
• Document maintenance activities in clients' Maintenance Management Systems.
• Perform preventive maintenance, including safety checks, functionality checks, inspection, cleaning, and repair.
• Communicate and interact directly with Partner-level contacts.
• Complete technical training on equipment and assigned automation systems.
• Maintain awareness of new and updated technical information for supported products.
• Follow safety procedures and established safety guidelines, including lockout/tagout.
• Take on a lead or coordinator role as needed or directed.
• Perform other duties related to Partner Support as assigned.

Benefits

• Medical, dental, life, and disability insurance options.
• Retirement Savings Plan (401(k)).
• Health Savings Account (HSA) and Flexible Spending Account (FSA).
• Team member tuition assistance programs.
• Paid vacation time and paid holidays.
• Additional health, wellness, and personal and professional development benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree