Automation Systems Specialist

Ricoh Americas Holdings•Tucker, WA

1d•Onsite

About The Position

The Automation Systems Specialist works as an on-site Service Technician at a designated Service Advantage Partner location and services and repairs Partner-sold equipment at customer locations. The role provides front-line support for automation systems, including robotics, workstations, and Partner structures. It performs preventative and break-fix maintenance, diagnoses and resolves system issues, and manages daily priorities while following Partner-agreed Standard Operating Procedures. The specialist also works with the Partner Support team to identify operational issues proactively and address them during planned downtime. The position requires expertise in mechanical, electronic, electromechanical, and robotics systems. It includes complex service and repair work, technical support for other technicians, maintenance documentation, customer communications, and completion of required equipment training. Work is typically performed in a warehouse environment and may involve variable shifts, overtime, overnight travel, and physically demanding service tasks.

Requirements

Associate degree, four-year apprenticeship, or equivalent experience or training in robotics, mechanical, mechatronics, or electrical fields.
Experience and proficiency with automated systems and software-based controls.
Knowledge of electrical and electronic principles.
Technical skills including familiarity with Linux, Java, XML, SQL, and database administration.
Ability to interpret blueprints and electrical schematics.
Knowledge of Computerized Maintenance Management System (CMMS) programs.
Knowledge of preventative maintenance procedures.
Industrial PC literacy.
Excellent working knowledge of electromechanical devices and electronics.
Expert knowledge of assigned equipment.
Methodical approach to problem resolution.
Strong interpersonal and verbal communication skills.
Ability to read and comprehend technical information in service manuals, parts catalogs, and technical publications.
Professional appearance and behavior, including in difficult situations.
Comfort working occasionally in limited-space areas, robotic corridors, and narrow walkways; physical dexterity and agility.
Ability to move wheeled objects up to 400 pounds and lift and carry objects weighing up to 50 pounds.
Ability to stoop, bend, squat, and kneel frequently, and to service equipment at floor level, on racks, or above shoulder height using a ladder.
Ability to use hand and power tools regularly.
Ability to work variable shifts and overtime as required to meet Partner needs.
Overnight travel may be required for training.

Nice To Haves

Vocational school or college degree focused on robotics, mechanical, or electronics fields.
Ability to multitask and prioritize multiple projects and workloads.
Ability to work independently.
Effective written and verbal communication with peers, management, contractors, and vendors.
Highly self-motivated and customer-centric.
Excellent customer service skills, including providing feedback to support high customer satisfaction.

Responsibilities

Repair automation equipment, bots, and systems using mechanical, electronic, electromechanical, and robotics skills.
Perform diagnostics, inspections, operation, installation, preventative maintenance, removal, and retrofits for complex automation systems.
Triage automation systems, address hardware failures, and resolve system issues.
Diagnose problems using repair manuals and parts catalogs, and use hand tools, power tools, hoists, and other equipment.
Provide second-level technical support to other technicians and take on lead or coordinator duties as needed or directed.
Identify repair needs and take steps to eliminate ongoing and future failures.
Follow established processes and maintenance procedures to meet Service Level Agreements and customer Key Performance Indicators for scheduled maintenance and system uptime.
Document maintenance activities in clients’ Maintenance Management Systems.
Perform preventative maintenance, including safety checks, functionality checks, inspection, cleaning, and repair of customer automation systems.
Communicate and interact directly with Partner representatives.
Complete technical training on assigned equipment and automation systems, demonstrate required digital competencies, and review new or updated technical information about supported products.
Follow safety procedures and guidelines, including lockout/tagout.
Perform other duties related to Partner Support as assigned.