Automation Systems Specialist

Ricoh Americas Holdings•Tucker, PA

About The Position

The Automation Systems Specialist supports BIS Account Managers by picking up and delivering work to client locations. The role assesses projects for deadlines, pricing, and client expectations while supporting customer satisfaction and completing administrative sales processes, including obtaining signatures for invoiced work and maintaining accurate delivery and job documentation. The position delivers and collects materials, follows delivery instructions, reviews completed work for accuracy, and works directly with customers to confirm satisfaction. It also involves creating job tickets, documenting requests, troubleshooting service issues, and operating and maintaining company vehicles. The role works primarily in an office and field-service environment, with occasional exposure to challenging conditions and limited overnight travel potentially required.

Requirements

High school diploma or GED; equivalent work experience may be considered.
Valid state driver's license and a driving record that meets company standards.
Previous experience working in a team environment.
Proficiency with electronic communication devices and mobile technology.
Ability to interpret and execute written and verbal job instructions.
Strong verbal and written communication skills.
Ability to maintain flexibility with scheduling and workload demands.
Basic computer skills, including Microsoft Office applications.
Strong customer service and relationship-building skills.
Ability to prioritize tasks and meet deadlines in a fast-paced environment.
Strong attention to detail and organizational skills.
Ability to review, understand, and communicate varied information and instructions.
Ability to use independent judgment and solve problems.
Ability to lift, carry, and move materials weighing up to 50 pounds.
Sufficient manual dexterity for delivery activities, paperwork, and technology use.

Nice To Haves

Experience supporting inside sales or outside sales operations.
Customer service, delivery, logistics, or courier experience.

Responsibilities

Deliver messages, documents, packages, and other materials to business locations, BIS facilities, and residential addresses as directed.
Travel to delivery locations by automobile, public transportation, or on foot as required.
Perform pickups and deliveries by following directions, maps, and written instructions accurately.
Meet customer deadlines by following delivery procedures and ensuring jobs are delivered accurately, safely, and according to customer specifications.
Maintain a safe, clean, and organized work environment to prevent delivery errors.
Maintain logs of items picked up and delivered.
Obtain receipts, signed invoices, and other proof of delivery or payment documentation.
Complete delivery documentation and reporting accurately, legibly, and promptly.
Create job tickets and accurately document customer requests and delivery instructions.
Accept and transport new work from customers during delivery visits when required.
Review completed work for accuracy and compliance with customer requirements before delivery.
Conduct hands-on job reviews with customers upon delivery to ensure satisfaction.
Troubleshoot service issues and promptly communicate concerns to management.
Operate company vehicles in compliance with company policies and state regulations.
Monitor vehicle fuel levels, fluids, and overall condition to maintain readiness.
Present a professional appearance and represent the company positively when interacting with customers.
Perform other duties as assigned.