Automation Systems Specialist

Ricoh • Pittsburgh, PA

2d • $23 - $30

About The Position

The Automation Systems Specialist supports BIS Account Managers by picking up and delivering work to client locations. The role assesses projects for deadlines, pricing, and client expectations while maintaining a high level of customer satisfaction. It also completes administrative sales processes, including obtaining customer signatures for invoiced work and maintaining accurate delivery and job documentation.

The position delivers materials to business locations, BIS facilities, and residences, traveling by automobile, public transportation, or on foot as needed. It follows delivery instructions and procedures, reviews completed work for accuracy, confirms customer satisfaction upon delivery, resolves service issues, and maintains company vehicles and delivery records. The work is primarily in an office and field-service environment and may involve limited overnight travel, changing workloads, routine deadline pressure, and physical activity including moving materials weighing up to 50 pounds.

Requirements

• High school diploma or GED; equivalent work experience may be considered.
• Valid state driver's license and a driving record that meets company standards.
• Previous experience working in a team environment.
• Proficiency with electronic communication devices and mobile technology.
• Ability to interpret and carry out written and verbal job instructions.
• Strong verbal and written communication skills.
• Ability to remain flexible with scheduling and workload demands.
• Basic computer skills, including Microsoft Office applications.
• Strong customer service and relationship-building skills.
• Ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Ability to review, understand, and communicate varied information and instructions.
• Ability to perform regular physical activity, including lifting, carrying, and moving materials weighing up to 50 pounds.
• Sufficient manual dexterity for delivery activities, paperwork, and technology use.

Nice To Haves

• Experience supporting inside sales or outside sales operations.
• Customer service, delivery, logistics, or courier experience.

Responsibilities

• Deliver messages, documents, packages, and other materials to business locations, BIS facilities, and residential addresses as directed.
• Travel to delivery locations by automobile, public transportation, or on foot as required.
• Perform pickups and deliveries by following directions, maps, and written instructions accurately.
• Meet customer deadlines by following established delivery procedures and ensuring jobs are delivered accurately, safely, and according to customer specifications.
• Maintain a safe, clean, and organized work environment to prevent delivery errors.
• Maintain logs of items picked up and delivered.
• Obtain receipts, signed invoices, and other proof-of-delivery or payment documentation.
• Complete delivery documentation and reporting accurately, legibly, and on time.
• Create job tickets and accurately document customer requests and delivery instructions.
• Accept and transport new work from customers during delivery visits when needed.
• Review completed work for accuracy and compliance with customer requirements before delivery.
• Conduct hands-on job reviews with customers upon delivery to ensure satisfaction.
• Troubleshoot service issues and promptly communicate concerns to management.
• Operate company vehicles in compliance with company policies and state regulations.
• Maintain vehicle readiness by monitoring fuel, fluids, and overall condition.
• Present a professional appearance and represent the company positively when interacting with customers.
• Perform other duties as assigned.

Benefits

• Medical, dental, life, and disability insurance options.
• Retirement Savings Plan (401K).
• Health Savings Account (HSA).
• Flexible Spending Account (FSA).
• Team member tuition assistance programs.
• Paid vacation time and paid holidays.
• Other benefits supporting health, wellness, and personal and professional development.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED