Automation Success Technician - Jacksonville (Northern Florida)

Tennant Company•Jacksonville, FL

24d

About The Position

The Robotics Automation Success Technician is a hands-on, customer-facing, field-based technical expert responsible for the successful deployment, adoption, and utilization of Tennant robotic solutions throughout the customer journey. The role supports pre-sale demonstrations and pilots, installation and configuration, customer onboarding and training, post-deployment hyper-care, and ongoing usage optimization. The technician partners with customers and Tennant Sales, Service, Business Development, and Customer Success teams to ensure robotic solutions are deployed effectively and deliver measurable customer value. The role also provides first-line technical support after deployment, helps resolve adoption barriers, builds internal robotics knowledge, and applies cleaning-product expertise to customer applications.

Requirements

Bachelor's degree in Engineering, Robotics, Automation, Business, Business Administration, or a related technical field, or an equivalent combination of relevant education, technical training, certifications, and hands-on field experience.
Ability to travel at least 60%.
Minimum 3 years of technical or field experience with robotics, automation, industrial equipment, commercial equipment, field service, or related technology.
Practical experience installing, configuring, operating, troubleshooting, or supporting technical equipment.
Experience delivering product demonstrations, technical training, or customer support.
Strong customer-facing communication and presentation skills.
Demonstrated ability to systematically troubleshoot technical and operational problems in field environments.
Ability to independently manage customer-facing technical assignments and drive activities through completion.
Comfort working with software-enabled and connected equipment and ability to learn it.
Experience using AI-enabled productivity tools, such as Microsoft Copilot, to draft, summarize, analyze information, or streamline workflows.
Ability to collaborate effectively across technical, commercial, service, and customer-facing teams.

Nice To Haves

Experience with autonomous mobile robots, cleaning robots, industrial automation, material-handling automation, or similar autonomous systems.
Experience with commercial or industrial cleaning equipment.
Experience supporting complex customer deployments or field installations.
Familiarity with robotic navigation, route mapping, connectivity, software configuration, and deployment troubleshooting.
Customer Success, field service, sales engineering, applications engineering, or technical training experience.
Experience supporting enterprise or multi-site customers.

Responsibilities

Serve as the field robotics expert for customer demonstrations, pilots, evaluations, and events.
Conduct demo qualification and site assessments; identify site conditions, workflows, and applications that may affect robotic operation.
Configure and operate robotic equipment during demonstrations and pilots, and support Sales and Business Development through customer evaluations.
Assist with customer discovery and assessment of existing operations and incumbent solutions.
Install and configure robotic products at customer locations, including initial setup, programming, and route mapping.
Validate autonomous operation, follow standardized deployment processes, document deployment results, and troubleshoot issues affecting deployment success.
Provide hands-on training to customer operators, supervisors, and other users on robot operation, routine maintenance, autonomous operation, and basic troubleshooting.
Help customers integrate robotic equipment into cleaning operations and reinforce best practices for sustained autonomous usage.
Train and support Tennant Sales, Service, and other customer-facing personnel on robotic capabilities, operation, basic troubleshooting, and applications.
Share field experience and deployment learnings with appropriate internal teams.
Partner with Customer Success, Sales, and Business Development to assist customers needing additional support and address barriers to consistent autonomous usage.
Provide customer coaching, retraining, configuration assistance, and technical support to improve utilization and long-term robotics adoption.
Use AI-enabled productivity tools, including Microsoft Copilot, to improve the speed, quality, and consistency of work.
Provide first-line technical support immediately after deployment, troubleshoot deployment-related issues, restore normal operation, and escalate issues when needed.
Communicate issues, corrective actions, escalation requirements, and next steps while minimizing disruption to customer operations.
Maintain expertise in Tennant robotic products and working knowledge of traditional cleaning equipment and how robotic solutions complement conventional processes.
Apply knowledge of cleaning applications, including chemicals, pads, brushes, floor types, and cleaning processes, and recommend appropriate operating practices.
Collaborate with Commercial and Industrial Account Managers, Strategic Account Managers, Business Development, Service, and Customer Success.
Support handoffs among sales, demonstrations, deployment, and post-deployment activities, and communicate relevant field and customer feedback to internal teams.