Automation Engineer, Growth

Parabola•New York, NY

2d•$130,000 - $165,000•Hybrid

About The Position

The Automation Engineer on Parabola’s Growth team owns post-implementation relationships with strategic and growing customer accounts, helping customers continue to realize value from the product throughout their lifecycle. The role focuses on sustained adoption, expanding use cases, and delivering measurable business impact across complex organizations. This includes monitoring usage and engagement, identifying risks and opportunities, and partnering with customers to design and deploy workflows that address evolving business challenges. The Automation Engineer serves as a trusted advisor to technical and business stakeholders, from executives to analysts. The role combines customer strategy, technical execution, stakeholder alignment, commercial renewals, and long-term customer success. It involves leading QBRs, workshops, trainings, and collaborative workflow-building sessions; quantifying customer ROI; and developing repeatable playbooks and best practices. The role also collaborates with Product, Engineering, and Sales to resolve customer problems and inform product development.

Requirements

2–5 years of experience in a customer-facing role, such as Technical Account Management, Technical Customer Success, Implementation Consulting, or Sales Engineering.
Excellent written and verbal communication skills and the ability to build trust and rapport with a wide range of stakeholders.
Polished presentation and facilitation skills, including comfort presenting to executive audiences.
Strong prioritization skills to focus effort where it will have the greatest impact across a book of business.
Experience quantifying ROI and building business cases that communicate impact and value to executive stakeholders.
Comfort and familiarity with prompting modern AI models and applying them in real-world business contexts.
Experience working with data and systems, including Excel, SQL, and APIs.
Strong problem-solving skills and an interest in breaking down complex challenges and designing effective solutions across industries.
High ownership and intellectual curiosity, with the ability to ramp quickly in new industries, systems, and workflows.
Based in San Francisco or New York City and able to commute to the office 3–4 days per week.

Nice To Haves

Previous experience working with AI tools.
Previous experience working with ERPs, WMSs, or TMSs, such as NetSuite, Uber Freight TMS, Microsoft Business Central, or Blue Yonder.
Experience in a project-based role, such as consulting.
Knowledge of supply chain fundamentals or finance/accounting.
Previous experience working in a startup environment.

Responsibilities

Own post-implementation relationships for approximately 15–30 Mid-Market accounts, serving as a trusted advisor to executive sponsors and hands-on operators.
Monitor and analyze product usage and engagement metrics to assess account health, identify risks, and surface expansion opportunities.
Partner with customer stakeholders to connect organizational goals to functional initiatives and high-impact automation use cases.
Adapt to different customer personas and tailor conversations to their needs.
Quantify customer value and ROI and build frameworks to measure it consistently across the account portfolio.
Design, build, and deploy workflows with customers, supporting end users through hands-on co-building and technical guidance.
Lead QBRs, trainings, lunch-and-learns, and workshops.
Develop and refine repeatable playbooks and best practices that drive sustained adoption across mature accounts.
Build and maintain plans, timelines, enablement materials, and executive-facing presentations.
Drive non-upsell renewals from start to close, including proposals, negotiations, and contracting.
Partner with Account Executives and Product and Engineering teams to identify upsell opportunities and provide actionable product feedback.