Pharmacy Automation Onsite Administrator - Boston, MA

Omnicell • Boston, MA

11h • $32 - $38 • Onsite

About The Position

The Automated Onsite Administrator (AOA) supports Omnicell solutions to help achieve desired customer outcomes. The role builds and maintains the relationship between the client and Omnicell by confirming that Omnicell systems are optimized and used efficiently. The position is based in a hospital pharmacy setting and requires daily commuting to the assigned site at 1 Boston Medical Center Pl, Boston, MA 02118.

The administrator proactively manages and administers the customer’s Omnicell system; generates, analyzes, and shares reports; provides optimization services; and identifies inventory improvement opportunities. The role retrieves and analyzes data from Omnicell and customer systems to create custom views. It also manages product in-service training, including assessing training needs, developing presentations, and evaluating whether end users need retraining.

The administrator monitors customer satisfaction, performs onsite triage and troubleshooting—including minor repairs—and coordinates system enhancements, upgrades, beta activities, and tasks needed to resolve problems. The role attends required Omnicell or customer training and meetings and maintains positive customer relationships. The position requires an active national pharmacy technician certification, an active Massachusetts pharmacy technician license or registration, and two years of relevant hospital or medication inventory/materials management experience. A drug screen is required.

Requirements

• Active national pharmacy technician certification: PTCB, CPhT, or EXCPT.
• Active State Board of Pharmacy technician license or registration in the resident state of Massachusetts.
• Two years of experience in a hospital or healthcare environment, or in hospital medication inventory/materials management.
• Proficiency with Microsoft Excel, including gathering data from different sources and merging information into a single output.
• Strong management, presentation, planning, and organizational skills.
• Excellent written and verbal interpersonal communication skills.
• Ability to build trust and rapport with customer departments.
• Ability to work independently as a self-starter.
• Ability to handle multiple projects at one time.
• Ability to present to people at various organizational levels, from newly hired technicians to department chiefs.
• Able to commute daily to the assigned site in Boston.
• Drug screen required.

Nice To Haves

• Associate’s degree.
• In-depth knowledge of Omnicell products.
• Knowledge of acute-care distribution of medications and/or supplies.

Responsibilities

• Proactively manage and administer the Omnicell system for a customer.
• Generate reports following best practices, and analyze or disseminate report information to appropriate resources.
• Provide optimization services and analysis for customers.
• Identify opportunities for inventory improvement.
• Retrieve and analyze data from Omnicell and customer systems to create custom views.
• Conduct and manage Omnicell product in-service training, including training-needs analysis, presentation creation, and evaluation of retraining needs for customer end users.
• Continually evaluate and monitor customer satisfaction with the systems.
• Perform onsite triage and troubleshooting of Omnicell products, including minor repairs when needed.
• Coordinate required system enhancements, upgrades, and beta activities.
• Identify problems and coordinate the tasks necessary to solve them, including interdepartmental coordination when needed.
• Attend required training and meetings for Omnicell or the customer.
• Maintain a positive working relationship with the customer.

Benefits

• Medical, dental, and vision plans covering eligible US employees and dependents.
• Voluntary wellness and employee assistance programs.
• Life insurance.
• Disability plans.
• Retirement plans with matching.
• Paid time off.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed