Operations - Auto Technician I

Continental Battery Systems•Dover, DE

About The Position

Battery Systems seeks a reliable, organized, and personable Auto Technician I with strong phone and people skills and a positive, team-oriented attitude. The role installs, maintains, tests, troubleshoots, repairs, and replaces batteries of all sizes. It also includes customer service and product recommendations, field service that may require driving to customer locations, light automotive mechanic work, and preventative maintenance. The technician safely recovers used batteries and performs warehouse work related to shipping, receiving, loading, inventory control, and battery maintenance. The role may include occasional deliveries to support customer relationships. The technician documents completed processes and procedures, contributes process improvements, and helps provide a high-quality customer experience while supporting profitable sales of company products and services.

Requirements

Knowledge of battery products and equipment, policies, and procedures.
Experience with material handling equipment and processes is significant to the role.
Reliability, organization, a personable manner, strong phone and people skills, a positive attitude, and a sense of teamwork.

Responsibilities

Install, maintain, test, troubleshoot, repair, and replace batteries of all sizes.
Determine and recommend products or services that meet customers’ needs, including through field service at customer locations when needed.
Deliver a high-quality customer experience and support profitable sales of company products and services.
Build customer loyalty, obtain referrals, and generate leads.
Educate customers about products carried and monthly promoted products, and identify opportunities to expand their use of company products and services.
Assist retail customers and perform battery installations; may perform light automotive preventative maintenance.
Perform light automotive mechanic work.
Safely recover used batteries and perform battery charging and reconditioning.
Load and offload vehicles, prepare shipments, label products, and help keep the warehouse orderly, safe, and clean.
Perform warehouse tasks related to shipping, receiving, inventory control, and battery maintenance.
Perform inventory cycle counts and complete counts, and maintain accurate documentation of inventory transactions.
Record successful processes and procedures and contribute process improvements.
May make occasional deliveries to support customer relationships.