Operations Technician I
About The Position
The Operations Technician I supports the smooth operation of data center facilities through entry-level technical and operational tasks. Duties may include cabinet preparation, inventory handling, server racking, cable pulling and termination, cleaning, working around HVAC and electrical equipment, and organizational tasks. The role requires dependable, adaptable work and attention to facility upkeep, customer service, and operational excellence in a 24/7 data center environment. The schedule listed is Monday through Friday, 8:00 a.m. to 4:30 p.m. The position is based in a data center operations environment and may also require on-call availability and occasional shift work, including nights and weekends, according to operational needs.
Requirements
- High school degree or equivalent.
- Adequate professional experience and knowledge to perform the job responsibilities.
- Excellent verbal, written, and interpersonal skills.
- Ability to prioritize and organize effectively.
- Ability to work on multiple projects simultaneously.
- Ability to work independently and with others.
- Ability to work in a fast-moving, team-oriented, collaborative environment with tight deadlines.
- Proficiency with MS Office Suite and Windows-based computer applications.
- Availability for on-call duties and occasional shift work, including nights and weekends, as required by data center operational needs.
- Ability to work in controlled environments and handle physical tasks such as lifting hardware or navigating confined spaces.
Nice To Haves
- Prior experience, particularly in the data center industry.
Responsibilities
- Assist with installation, configuration, and maintenance of servers, storage devices, and network equipment.
- Provide remote smart hands support for customer issues and concerns.
- Monitor and respond to alerts related to power, cooling, and network performance.
- Conduct regular facility security and operational walk-throughs to identify, report, and document issues.
- Follow Methods of Procedure (MOP) for equipment and cabling maintenance.
- Escalate critical incidents to senior engineers or management when needed.
- Proactively manage the ticket queue to ensure timely responses and completion of requests.
- Respond promptly to alarms and escalate urgent or unresolved issues to senior staff.
- Escort and supervise third-party vendors and visitors when required.
- Maintain accurate records of equipment changes, incidents, and maintenance activities.
- Monitor security cameras.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
