Operations Technician I
About The Position
The Operations Technician I helps maintain smooth operations in TierPoint data center facilities. This entry-level position is suited to an IT professional seeking hands-on experience in a high-tech environment and emphasizes customer service, dependability, adaptability, attention to detail, and facility upkeep. General tasks may include cabinet preparation, inventory handling, server racking, cable pulling and termination, cleaning, working around HVAC and electrical equipment, and organizational work in a 24/7 operational environment. The technician supports hardware and infrastructure, monitors facility systems and alerts, follows established procedures, responds to incidents, and maintains operational and security records. The role involves working with internal teams and customers, and may require on-call availability and occasional shift work, including nights and weekends.
Requirements
- High school degree or equivalent.
- Adequate professional experience and knowledge to perform the job responsibilities.
- Excellent verbal, written, and interpersonal skills.
- Ability to prioritize and organize effectively.
- Ability to work on multiple projects simultaneously.
- Ability to work independently and with others.
- Ability to operate in a fast-moving, team-oriented, collaborative environment with tight deadlines.
- Proficiency using MS Office Suite and Windows-based computer applications.
- Ability to work in controlled environments and handle physical tasks such as lifting hardware or navigating confined spaces.
- Availability for on-call duties and occasional shift work, including nights and weekends, as required by data center operational needs.
Nice To Haves
- Prior experience, particularly in the data center industry.
Responsibilities
- Assist with installation, configuration, and maintenance of servers, storage devices, and network equipment.
- Provide remote smart hands support for customer advanced issues and concerns.
- Monitor and respond to alerts related to power, cooling, and network performance.
- Conduct regular facility security and operational walk-throughs to identify, report, and document issues.
- Follow Method of Procedures (MOP) for equipment and cabling maintenance.
- Escalate critical incidents to senior engineers or management when needed.
- Proactively manage the ticket queue to ensure timely responses and completion of requests.
- Respond promptly to alarms and escalate urgent or unresolved issues to senior staff.
- Escort and supervise third-party vendors and visitors when required.
- Maintain accurate records of equipment changes, incidents, and maintenance activities.
- Monitor security cameras.
- Perform general assignments such as cabinet preparation, inventory handling, server racking, cable pulling and termination, cleaning, and organizational tasks.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
